Is anyone else finding that they are unable to set a series record on Swisscom TV anymore? I used to be able to do it by pressing the red record button twice, but it is no longer working, although I know the series function still exists as some of my previously set ones still record. Is there a new way of doing it?

Haven't quite narrowed it down so specifically, but yes, been having problems with series record like that both on the Swisscom TV box itself and via the app, which we use at another address. I think we've got it to do the series record eventually in most cases, but there's definitely something not quite right with it at the moment. Also noticed yesterday that the TV box seemed to be doing something odd when using the back button from the recordings menu - each time it would go through a series of actions as if I'd pressed three or four buttons consecutively - seems to be better today so far...

Odd you say that about the back button, I had the same experience today. I wonder if a recent update has left a few issues. It's such a comprehensive system, I find the series record functionality invaluable as we also have another set up in our mountain apartment. The fact that previous series are automatically picked up again is great for me as I haven't got to grips with how to set up from the App.

I don't know about the "pressing the red button twice" technique having never tried it, but recording a series via the TV guide (select programme > Record > Record series) still seems to work for me.

Thank you. Unfortunately that isn't working for me, at least not for everything. I have tried to record The Pact on BBC One as a series, for example, and am unable to. Seems as though I shall have to resort to a tedious and painful (at least for the poor person on the other end) phone call to Swisscom.

It may be that the BBC haven't correctly tagged the series as a series, meaning that you cannot record it as a series. I've had this experience a few times - even with a series that used to be tagged, and then wasn't.

It could be that Swisscom has nothing to do with this problem ...

I lost the setting for series recording for Sewing Bee, but didn't lose the one for Call the Midwife, so it does seem to be hit or miss.

Yes, me too. I have also lost the functionality on other channels too, not just BBC.

I've written to Swisscom asking if there is a problem. I am experiencing the same problems. Will report back when I get a reply.

Swisscom is super fast! Their answer is:

They apologise for any inconviniences. They know about it and their technicians are working on a solution. But at the moment they do not know how long it will take them!

I guess we will have to check all our recordings to make sure we don't miss anything.

thanks for the update!

Thank you so much! I hadn't managed to garner the energy to make a phone call and now you have saved me the trouble. I can have another cup of coffee!

No worries. I wrote on Twitter. For general problems they answer very fast there. Enjoy your coffee. I just got myself one too.