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Old 22.07.2021, 20:48
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Getting out of a Sunrise Contract early?

Shoot. I fell for the oldest trick in the cell-phone-shill book.

Back in March I got an email from Sunrise about upgrading my current contract for a new, better, cheaper one. Naturally, it was, like, "24 hours only" and I only had to click a single button in gmail, look at a congratulatory page at sunrise.ch - and hey presto! I had a "We Mobile M" instead of whatever I had before. About the same as what I'd had for about several years before, but, like 5 Fr. cheaper.

Also: I'd just agreed to a 24 month contract. Something that was not stated ANYWHERE in the email OR on the Bestätigung page (I actually still have both). Presumably, that information was somewhere in the link entitled "Allgemeine Geschäftsbedingungen".

(Note: This was NOT connected to a new smartphone or any other device. Just a mobile plan upgrade - probably actually an extension.)

Now, I'd like to switch to Digitec, and I've discovered that Sunrise won't let me out of the contract until March 2023. That is, I COULD leave early, for the low low price of 850 Fr.

First thing: Don't be stupid like me! Always, ALWAYS read the fine print!

Second thing: Do you guys know of any way to avoid the consequences of my own stupidity? I wanted to change anyway, and after this stunt, I'd REALLY like to see the back of Sunrise, if possible before the March 2023.
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Old 22.07.2021, 21:20
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Re: Getting out of a Sunrise Contract early?

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Shoot. I fell for the oldest trick in the cell-phone-shill book.

Back in March I got an email from Sunrise about upgrading my current contract for a new, better, cheaper one. Naturally, it was, like, "24 hours only" and I only had to click a single button in gmail, look at a congratulatory page at sunrise.ch - and hey presto! I had a "We Mobile M" instead of whatever I had before. About the same as what I'd had for about several years before, but, like 5 Fr. cheaper.

Also: I'd just agreed to a 24 month contract. Something that was not stated ANYWHERE in the email OR on the Bestätigung page (I actually still have both). Presumably, that information was somewhere in the link entitled "Allgemeine Geschäftsbedingungen".

(Note: This was NOT connected to a new smartphone or any other device. Just a mobile plan upgrade - probably actually an extension.)

Now, I'd like to switch to Digitec, and I've discovered that Sunrise won't let me out of the contract until March 2023. That is, I COULD leave early, for the low low price of 850 Fr.

First thing: Don't be stupid like me! Always, ALWAYS read the fine print!

Second thing: Do you guys know of any way to avoid the consequences of my own stupidity? I wanted to change anyway, and after this stunt, I'd REALLY like to see the back of Sunrise, if possible before the March 2023.
First step ask them to send you a copy of the AGB that were in force at the time.

Second step - probably cry because your assumption that the AGB screws you is correct, but maybe you'll get lucky, fingers crossed.
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