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Old 19.08.2021, 13:38
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UPC Cube Internet vs. Imac - No Internet via Ethernet

Dear Members,

Maybe someone also have had this issue?

We just moved to CH from DE, we used there for several Years our Desktop Imac via Ethernet directly to Modem, 1st with Telekom 2nd with VodaFone - we had no issues, u know, just connect the Ethernet Cable on both sides, disable Wifi and here u go - smooth Surfing & 99% of the actual Speed.

We have here in CH UPC Internet & Phone all connected via the White Giga Connect Box, our Speed is 1000.

I am losing hope with UPC Service so hoping you EF will be nicer... We have had issues with Wifi in the Flat so we got Boosters, hell, am still trying to figure that out, not such difference.

But cut to the Point - the iMac is 1 Meter from Modem, I connect with Ethernet (old Cat or new) and there is "no" Internet.

What I get on the iMac settings:

Configure Ipv4 via DHCP
Ip: 192.168.X.XX
Subnet Mask: 255.255.255.0
ROUTER: 192.168.0.1


I also tried playing with the Auto Proxy Discovery as suggested by other Forums.

According to UPC Customer Service - it is the iMac fault.... thing is just one Month ago it worked with other Provider. I tried a Windows PC and it works fine. So as someone who actually works in IT - I assume the OS needs a different Settings to be working with this ISP, which normally I am used from Germany that the Customer Service will help A Customer use their Service on any Device..

Anyhow - any idea? I suspect that the IP I get is not correct and that it has issues connecting to the DNS maybe?

Any help appreciated, thanks !
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  #2  
Old 19.08.2021, 13:45
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

Did you tried to visit an apple store or looking for a computer forum for apple products ?
Is the internet available on your i mac, when you tryto connect it with your iphone as hotspot ?

There is also the connect app from upc, do you tried that ?
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  #3  
Old 19.08.2021, 13:50
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

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Did you tried to visit an apple store or looking for a computer forum for apple products ?
Is the internet available on your i mac, when you tryto connect it with your iphone as hotspot ?
Hi thanks. I am actually also looking on Apple Forums People had this problem with no connection to UPC but their solutions are not helping my case.

Yes, it does work Wifi & Hotspot. Only Ethernet is an issue.

No, I did not visit an Apple Store yet, can not in the next Days thats why I am looking for a solution Online.
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Old 19.08.2021, 17:00
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

Have you signed in to the router from another device to check if there is a connection to the Mac? Tried more than one port/utp cable?
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  #5  
Old 19.08.2021, 17:15
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

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Dear Members,

Maybe someone also have had this issue?

We just moved to CH from DE, we used there for several Years our Desktop Imac via Ethernet directly to Modem, 1st with Telekom 2nd with VodaFone - we had no issues, u know, just connect the Ethernet Cable on both sides, disable Wifi and here u go - smooth Surfing & 99% of the actual Speed.

We have here in CH UPC Internet & Phone all connected via the White Giga Connect Box, our Speed is 1000.

I am losing hope with UPC Service so hoping you EF will be nicer... We have had issues with Wifi in the Flat so we got Boosters, hell, am still trying to figure that out, not such difference.

But cut to the Point - the iMac is 1 Meter from Modem, I connect with Ethernet (old Cat or new) and there is "no" Internet.

What I get on the iMac settings:

Configure Ipv4 via DHCP
Ip: 192.168.X.XX
Subnet Mask: 255.255.255.0
ROUTER: 192.168.0.1


I also tried playing with the Auto Proxy Discovery as suggested by other Forums.

According to UPC Customer Service - it is the iMac fault.... thing is just one Month ago it worked with other Provider. I tried a Windows PC and it works fine. So as someone who actually works in IT - I assume the OS needs a different Settings to be working with this ISP, which normally I am used from Germany that the Customer Service will help A Customer use their Service on any Device..

Anyhow - any idea? I suspect that the IP I get is not correct and that it has issues connecting to the DNS maybe?

Any help appreciated, thanks !
Ok, for some reason I can not EDIT my Post.

So, I made progress, I Reset the Port:

sudo ifconfig en0 down
sudo ifconfig en0 up

Now it works !

But still, I get on the Speedtest just 400MB down, hemm, it is 40% from Actual Speed, I believe there is still a problem.

Any ideas?
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  #6  
Old 19.08.2021, 17:15
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

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Have you signed in to the router from another device to check if there is a connection to the Mac? Tried more than one port/utp cable?
Yes, thanks. I posted an Update.
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  #7  
Old 19.08.2021, 20:06
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

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Ok, for some reason I can not EDIT my Post.

So, I made progress, I Reset the Port:

sudo ifconfig en0 down
sudo ifconfig en0 up

Now it works !

But still, I get on the Speedtest just 400MB down, hemm, it is 40% from Actual Speed, I believe there is still a problem.

Any ideas?
Have you checked the wifi network speed? Sometimes UPC speed goes really low.
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  #8  
Old 19.08.2021, 20:24
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

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Have you checked the wifi network speed? Sometimes UPC speed goes really low.
Hi !

WiFi is redicilous but my problem is the Ethernet.

If UPC charge me for 1000 Speed and I connected directly as per their instructions their Modem to the Wall and the Ethernet is connected directly to Device without any Middle device - can it be That I get only 400 ?
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  #9  
Old 19.08.2021, 20:45
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

I would call UPC and tell them that German internet is much faster.
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  #10  
Old 19.08.2021, 20:49
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

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I would call UPC and tell them that German internet is much faster.
I seriously do not understand this Comment.

Anybody does?

Are u cynical?

If I recall, I actually wrote somewhere that Internet is quite old fashioned in Germany....

Did not get it....

I am asking a Tech Question - what about Germany?
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Old 19.08.2021, 21:05
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

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I seriously do not understand this Comment.

Anybody does?

Are u cynical?

If I recall, I actually wrote somewhere that Internet is quite old fashioned in Germany....

Did not get it....

I am asking a Tech Question - what about Germany?
It's an EF thing, I'm afraid. The old-timers like to play to the gallery: "Someone's asking help! Just watch this, lads!"

I hope you get your issue sorted. I can't assist, I'm afraid, except to say that UPC tech help can be hit and miss, depending on who you get to speak to. As often happens with tech issues, it can become hard to find one party (UPC and Apple in this case) willing to own the problem. But if things worked well in DE then that certainly points the finger more in the UPC direction. Good luck.
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Old 19.08.2021, 21:14
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

Have you tried another laptop/pc with the same cable/connection? Try and compare. This will highlight if there is an issue with the cable or Mac port.

you can also try to reset network settings on Mac:

http://otago.custhelp.com/app/answer...t-instructions
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  #13  
Old 19.08.2021, 23:58
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

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Have you tried another laptop/pc with the same cable/connection? Try and compare. This will highlight if there is an issue with the cable or Mac port.

you can also try to reset network settings on Mac:

http://otago.custhelp.com/app/answer...t-instructions
Thanks, i did try . Also with Windows u get the same (lower Speed).
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Old 20.08.2021, 00:02
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

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It's an EF thing, I'm afraid. The old-timers like to play to the gallery: "Someone's asking help! Just watch this, lads!"

I hope you get your issue sorted. I can't assist, I'm afraid, except to say that UPC tech help can be hit and miss, depending on who you get to speak to. As often happens with tech issues, it can become hard to find one party (UPC and Apple in this case) willing to own the problem. But if things worked well in DE then that certainly points the finger more in the UPC direction. Good luck.
Thank you for your kind Words. I must admit, I never took the Time to look in the EF and read FAQ and understand who is / are controlling the EF, is it just Community run, why do always not funny People whom are usually Seniors Member stick their Nose and behave in a rude way...

Not that I am offended, it is just that I am myself a Community Leader and also Admin of the Community FB, Whatsapp and other Groups, and I studied from much smarter than me that at such positions one should be understanding, welcoming and for sure for not behaving like (some) EF Members do.
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Old 20.08.2021, 17:43
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

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Hi !

WiFi is redicilous but my problem is the Ethernet.

If UPC charge me for 1000 Speed and I connected directly as per their instructions their Modem to the Wall and the Ethernet is connected directly to Device without any Middle device - can it be That I get only 400 ?
No provider in this world will guarantee you an end-to-end speed - unless you/they lay out a dedicated point-to-point connection (i.e. lay a cable/fiber from your place to every desired other end). If you read the contract, you will notice it states something along the lines of "maximum" or "up to" 1 Gbps.

It isn't possible to do so either. This is like buying in Berlin a car which can do 250 km/h and then complaining to the manufacturer that it takes you 20 hours to drive the ~1500 km to Rome instead of the 6 theoretical hours. The manufacturer will tell you: yes, the car can do 250 km/h and yes, you can drive it at 250 km/h on our test circuit, but I don't control the speed limits, traffic volume, road regulations outside our test circuit, so I can't guarantee you a consistent speed of 250 km/h outside this space.

For your particular case, test against various endpoints in speedtest.net and you will notice your download/upload speed will vary, depending on network routes, peering arrangements, speed of individual segments etc. UPC also have a speedtest application for measuring within their network - that's what they are going to use if you put in a ticket.
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Old 20.08.2021, 22:51
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

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No provider in this world will guarantee you an end-to-end speed - unless you/they lay out a dedicated point-to-point connection (i.e. lay a cable/fiber from your place to every desired other end). If you read the contract, you will notice it states something along the lines of "maximum" or "up to" 1 Gbps.

It isn't possible to do so either. This is like buying in Berlin a car which can do 250 km/h and then complaining to the manufacturer that it takes you 20 hours to drive the ~1500 km to Rome instead of the 6 theoretical hours. The manufacturer will tell you: yes, the car can do 250 km/h and yes, you can drive it at 250 km/h on our test circuit, but I don't control the speed limits, traffic volume, road regulations outside our test circuit, so I can't guarantee you a consistent speed of 250 km/h outside this space.

For your particular case, test against various endpoints in speedtest.net and you will notice your download/upload speed will vary, depending on network routes, peering arrangements, speed of individual segments etc. UPC also have a speedtest application for measuring within their network - that's what they are going to use if you put in a ticket.
Hi, thanks, I am aware to this max speed is not a guarantee. But I am used to getting nearest Speed. If we have 1000 Contract i think? correct me if i am wrong, that 800 is ok, but not 600 or 450...
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Old 21.08.2021, 00:41
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

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I would call UPC and tell them that German internet is much faster.
Before or after 10pm? And will Securitas be Ok with it?
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Old 21.08.2021, 00:49
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

Depends on your end-to-end connection speed to the respective endpoint in the speedtest. And to calm you down - using various "nearby" (geographically) endpoints (so not something in Asia or South America), the speed I get is between 3% and 60% of my "maximum" line speed.

Let's assume your connection is like this: A-B-C-D-E (where your modem is A).
You can have 1 Gbps from A to B and from B to C; also, D-E could be 1 Gbps (or even 10 Gbps or any other speed). But if C-D is 10 Mbps, the best you will get for your A-E transfer is 10 Mbps.

Did you test with the application I mentioned above? What were the results? Link to Mac package is https://download.cnlab.ch/performanc...bSpeedTest.dmg or test from the browser (see links at the bottom of the https://www.cnlab.ch/en/speedtest/ page)
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Old 22.08.2021, 11:15
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Re: UPC Cube Internet vs. Imac - No Internet via Ethernet

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I would call UPC and tell them that German internet is much faster.
Thats not true, here in switzerland we can get up to 10Gbit and you can get
the same up -and downloadspeed (1Gbit or more) without being a company.
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