Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 22.06.2022, 18:19
Junior Member
 
Join Date: Apr 2015
Location: Neuchatel
Posts: 90
Groaned at 4 Times in 2 Posts
Thanked 8 Times in 7 Posts
MoiToi has made some interesting contributions
Sunrise - a big scam company

I would like to report what happened to me, i was consulted online by sunrise sales team, they offered me internet with mobile subscription at a price, but they said, what i would receive at home will be higher in price, but do not worry, you will get discount in your first month bill. To my surprise, nothing happened like this.
Today, i called them to cancel, and they said it is not possible at all. I must pay for 24 months for the amount.
I was totally suprised that they do not even give a testing period, a customer should have this right atleast. I read somewhere they provide 14 days for testing the services.
Reply With Quote
The following 2 users groan at MoiToi for this post:
  #2  
Old 22.06.2022, 18:24
Castro's Avatar
à la mod
 
Join Date: Nov 2007
Location: ZG
Posts: 5,750
Groaned at 126 Times in 102 Posts
Thanked 17,296 Times in 5,495 Posts
Castro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond reputeCastro has a reputation beyond repute
Re: Sunrise - a big scam company

Did you read the contract before you signed?
Reply With Quote
The following 7 users would like to thank Castro for this useful post:
  #3  
Old 22.06.2022, 18:40
Medea Fleecestealer's Avatar
Forum Legend
 
Join Date: Jul 2011
Location: Switzerland
Posts: 22,863
Groaned at 443 Times in 341 Posts
Thanked 17,973 Times in 10,042 Posts
Medea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond reputeMedea Fleecestealer has a reputation beyond repute
Re: Sunrise - a big scam company

https://www.englishforum.ch/tv-inter...act-early.html
Reply With Quote
  #4  
Old 22.06.2022, 18:48
AbFab's Avatar
Forum Legend
 
Join Date: Sep 2006
Location: Zürich
Posts: 8,691
Groaned at 383 Times in 263 Posts
Thanked 13,067 Times in 4,475 Posts
AbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond reputeAbFab has a reputation beyond repute
Re: Sunrise - a big scam company

Quote:
View Post
I would like to report what happened to me, i was consulted online by sunrise sales team, they offered me internet with mobile subscription at a price, but they said, what i would receive at home will be higher in price, but do not worry, you will get discount in your first month bill. To my surprise, nothing happened like this.
Today, i called them to cancel, and they said it is not possible at all. I must pay for 24 months for the amount.
I was totally suprised that they do not even give a testing period, a customer should have this right atleast. I read somewhere they provide 14 days for testing the services.
I have difficulty in understanding what you have written. Is this it??

A salesperson form Sunrise phoned you (so you already had a phone). They offered a joint internet at home and a mobile phone contract “at a price” - presumably a good price - for 24 months.

They said when the confirmation comes to you it will be more than the price quoted, but Sunrise would give you a discount off your first month’s bill.

They didn’t give you the promised discount, so you phoned to cancel the contract only to find that you can’t.

I’m not sure what planet you are from, but I have never heard of a internet/mobile phone provider offers a testing period. Where did you read this?

Seems you would be happy just to get the discount they promised. Far be it from me to defend Sunrise, but they are hardly a “big scam company”…
Reply With Quote
The following 7 users would like to thank AbFab for this useful post:
  #5  
Old 22.06.2022, 18:55
Jim2007's Avatar
Forum Legend
 
Join Date: Jun 2006
Location: Kt. Bern
Posts: 5,142
Groaned at 294 Times in 220 Posts
Thanked 8,375 Times in 3,703 Posts
Jim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond repute
Re: Sunrise - a big scam company

Please change the title to something more accurate, like perhaps:

"The consequences of not read a contact before signing up to it."
Reply With Quote
The following 8 users would like to thank Jim2007 for this useful post:
  #6  
Old 22.06.2022, 19:13
komsomolez's Avatar
Forum Legend
 
Join Date: Jan 2008
Location: SZ
Posts: 3,263
Groaned at 276 Times in 188 Posts
Thanked 6,541 Times in 2,757 Posts
komsomolez has a reputation beyond reputekomsomolez has a reputation beyond reputekomsomolez has a reputation beyond reputekomsomolez has a reputation beyond reputekomsomolez has a reputation beyond reputekomsomolez has a reputation beyond repute
Re: Sunrise - a big scam company

I have received Sunrise offers via phone as existing customer with discounts vs list prices offered. The discount is however applying monthly. I accepted on the phone, received a confirmation per email which included the discount. No billing issues since.

Don't know whether they changed the sales org, but from my experience I have nothing negative to say about Sunrise.
Reply With Quote
  #7  
Old 22.06.2022, 19:44
Forum Legend
 
Join Date: Aug 2015
Location: Zurich
Posts: 5,684
Groaned at 406 Times in 224 Posts
Thanked 6,501 Times in 2,988 Posts
ZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond repute
Re: Sunrise - a big scam company

See same thread:

https://www.englishforum.ch/tv-inter...act-early.html
Reply With Quote
  #8  
Old 22.06.2022, 20:05
Forum Legend
 
Join Date: Jun 2008
Location: Switzerland
Posts: 8,757
Groaned at 322 Times in 246 Posts
Thanked 20,098 Times in 7,019 Posts
k_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond reputek_and_e has a reputation beyond repute
Re: Sunrise - a big scam company

Companies like Sunrise typically record their sales calls. Why not ask if you can hear it back?
Reply With Quote
This user would like to thank k_and_e for this useful post:
  #9  
Old 22.06.2022, 20:17
marton's Avatar
Forum Legend
 
Join Date: May 2008
Location: Kt. Zürich
Posts: 11,851
Groaned at 611 Times in 517 Posts
Thanked 21,817 Times in 11,472 Posts
marton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond reputemarton has a reputation beyond repute
Re: Sunrise - a big scam company

Some mobile companies hire outside agencies who sell their products on some sort of commission basis, there is a lot of pressure on these agency people to get new sales contracts and little control over what incentives they dream up.

I do not know if this happened here but it would be a typical example of this sort of fringe operation.
Reply With Quote
The following 4 users would like to thank marton for this useful post:
  #10  
Old 22.06.2022, 21:30
Forum Legend
 
Join Date: Aug 2015
Location: Zurich
Posts: 5,684
Groaned at 406 Times in 224 Posts
Thanked 6,501 Times in 2,988 Posts
ZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond reputeZuriRollt has a reputation beyond repute
Re: Sunrise - a big scam company

My experience of Sunrise over the past years is crazily excellent ��. And I‘m fussy. I can call or surf within Europe unlimited for CHF 45.- per month. And I have perfect reception.
Reply With Quote
This user would like to thank ZuriRollt for this useful post:
  #11  
Old 22.06.2022, 22:40
Member
 
Join Date: Mar 2017
Location: AG
Posts: 151
Groaned at 0 Times in 0 Posts
Thanked 87 Times in 56 Posts
trixxiee is considered knowledgeabletrixxiee is considered knowledgeabletrixxiee is considered knowledgeable
Re: Sunrise - a big scam company

Quote:
View Post
My experience of Sunrise over the past years is crazily excellent ��. And I‘m fussy. I can call or surf within Europe unlimited for CHF 45.- per month. And I have perfect reception.
Then why not to use Yallo (Sunrise network) and have the same for 25.- per month?
Reply With Quote
  #12  
Old 23.06.2022, 05:33
nickatbasel's Avatar
Mod, Chips and Mushy Peas
 
Join Date: Sep 2006
Location: Albisrieden
Posts: 5,399
Groaned at 167 Times in 104 Posts
Thanked 8,609 Times in 3,191 Posts
nickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond reputenickatbasel has a reputation beyond repute
Re: Sunrise - a big scam company

When I wanted to port to a new mobile provider earlier this year, Sunrise / UPC totally muffed up the number transfer, got contracts mixed up with a business account we had with them and closed 10 years ago.

Their call centre was unresponsive and incompetent. In the end, the only way to get them off their backsides was to take to Twitter. as at least they seem to put competent staff in charge of complaints on social meejah.

Still with them for internet and telly as Swisscom were not able to give a better line speed for the price.

It’s sad as when it was just Balcab / Cablecom you got a decent service and competent tech support when you called.

Cheers,
Nick
__________________

Reply With Quote
  #13  
Old 23.06.2022, 07:17
Senior Member
 
Join Date: May 2012
Location: zugish
Posts: 316
Groaned at 18 Times in 12 Posts
Thanked 306 Times in 157 Posts
mossie has an excellent reputationmossie has an excellent reputationmossie has an excellent reputationmossie has an excellent reputation
Re: Sunrise - a big scam company

My company switched my mobile from Swisscom to Sunrise, was expecting a nightmare but service is excellent. Roaming rates are far better.
Reply With Quote
This user would like to thank mossie for this useful post:
  #14  
Old 23.06.2022, 09:51
NotAllThere's Avatar
Modulo 2
 
Join Date: Oct 2008
Location: Baselland
Posts: 15,155
Groaned at 309 Times in 265 Posts
Thanked 23,407 Times in 9,519 Posts
NotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond reputeNotAllThere has a reputation beyond repute
Re: Sunrise - a big scam company

I love these threads with scam in the title. It usually means "I made a mistake and now I want out".
Reply With Quote
The following 5 users would like to thank NotAllThere for this useful post:
  #15  
Old 23.06.2022, 11:10
Junior Member
 
Join Date: Oct 2012
Location: Switzerland
Posts: 80
Groaned at 5 Times in 3 Posts
Thanked 45 Times in 29 Posts
dxdydz has earned some respectdxdydz has earned some respect
Re: Sunrise - a big scam company

Seriously, I do not know why you people are so toxic towards this guy?
If you get a contract via telephone, you do not sign anything. You just get an order confirmation. And if the seller tells you that the price you will see in the order confirmation email is not the final, but the normal price without the discounts applied, this is clearly a SCAM.

So this guy got scammed into paying 2 years of overpriced services. He wrote to the forum seeking for help and possibly to warn other people, and you are practically calling him stupid and laughing in his face. WTF is wrong with you?

If you cannot help, why even bother replying?

I know that sunrise, as some other people said before, record calls and keep the record, for future issues. Ask them to listen to the call, they must have kept it, since this is your vocal agreement to the contract.

If this is the case, and the seller promised you something different, they have to break the contract if you wish, or change the price to the one they promised on your phone call.
Reply With Quote
This user would like to thank dxdydz for this useful post:
The following 3 users groan at dxdydz for this post:
  #16  
Old 23.06.2022, 11:38
Junior Member
 
Join Date: Feb 2016
Location: Luzern
Posts: 41
Groaned at 2 Times in 1 Post
Thanked 27 Times in 16 Posts
Australianguy has no particular reputation at present
Re: Sunrise - a big scam company

I had the same experience with them, when my contract came to an end they offered me a better deal over the phone. I accepted, and when first bill came it was not discounted. I called them and explained to them what happened, told them the date and approximate time of call. About 2 days later I received a phone call they had listened to the recording and credited me the discounted price and fixed the bills.

Simply call them and ask them to listen to the recording, of course you cant cancel as you agreed to a 24 month contract, but they will discount and credit your account accordingly. People do make mistakes, it is not always a scam...
Reply With Quote
The following 3 users would like to thank Australianguy for this useful post:
  #17  
Old 23.06.2022, 13:58
Junior Member
 
Join Date: Jan 2012
Location: Aarau
Posts: 49
Groaned at 11 Times in 6 Posts
Thanked 13 Times in 8 Posts
willance has become a little unpopularwillance has become a little unpopular
Re: Sunrise - a big scam company

I have been using Sunrise for more than 10 years, since the first day I came here. Just cancelled everything (phone, home internet) with sunrise, although my wife and I have sunrise loyalty discount which is really really cheap (about 50% discount of the original price for lifetime). At first I just wanted to cancel the home internet because I found a better offer from yallo. However, the cancellation was very complicated. I called them several times, different people gave me totally different answers. Then one girl said she will ask her boss to discuss my case and called me back in 5 working days. Then I waited for two weeks, no response at all..... Then I called them again, and people forwarded my call to other people, making me feel that I am a fool...Then in one phone call I cannot control my anger any more... I told them JUST cancel my contract, no matter how much you want to charge for the cancellation... After that, I decided to cancel our phone contracts with them too.
Reply With Quote
  #18  
Old 23.06.2022, 15:02
Newbie
 
Join Date: Jun 2022
Location: Genève
Posts: 6
Groaned at 0 Times in 0 Posts
Thanked 3 Times in 1 Post
MobileMo has no particular reputation at present
Re: Sunrise - a big scam company

By swiss law, the only "real" way to cancel a contract is to send a letter with a proof of delivery. Then you may block the paiements if they do not take it into account.
Reply With Quote
  #19  
Old 23.06.2022, 15:05
Newbie
 
Join Date: Jun 2022
Location: Genève
Posts: 6
Groaned at 0 Times in 0 Posts
Thanked 3 Times in 1 Post
MobileMo has no particular reputation at present
Re: Sunrise - a big scam company

By the way, if you receive a promotionnal offer, there is ALWAYS with a 12 or 24 month minimal period.
Reply With Quote
  #20  
Old 23.06.2022, 20:11
Sultan of Swing's Avatar
Member
 
Join Date: Jan 2017
Location: Bäärn
Posts: 204
Groaned at 12 Times in 9 Posts
Thanked 125 Times in 76 Posts
Sultan of Swing has earned the respect of manySultan of Swing has earned the respect of manySultan of Swing has earned the respect of many
Re: Sunrise - a big scam company

Quote:
View Post
My experience of Sunrise over the past years is crazily excellent ��. And I‘m fussy. I can call or surf within Europe unlimited for CHF 45.- per month. And I have perfect reception.

QoQa ran twice a similar deal in Dec 21 and now in Jun 22 offering the same for 35.- and if you stay in CH for the whole month(read no roaming) you get 10.- credited to your QoQa account. Existing customers(45.- monthly) benefited from this deal by paying a signup fee.
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Scam Artists using the site Tutti.ch to try to scam Confloozed Complaints corner 41 05.12.2019 23:54
Scam moving company and invoicing MarkNow Housing in general 12 25.10.2017 21:16
Phone enquiries from France: scam or no scam? PaddyG Housing in general 1 22.04.2015 17:27
Sunrise -> Sunrise Business portability MajorGrubert TV/internet/telephone 1 20.03.2015 13:04
Ricardo Scam [watch out for scam artists sending fake emails] omtatsat Daily life 24 02.12.2014 16:11


All times are GMT +2. The time now is 04:28.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0