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Old 22.06.2022, 18:19
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Sunrise - a big scam company

I would like to report what happened to me, i was consulted online by sunrise sales team, they offered me internet with mobile subscription at a price, but they said, what i would receive at home will be higher in price, but do not worry, you will get discount in your first month bill. To my surprise, nothing happened like this.
Today, i called them to cancel, and they said it is not possible at all. I must pay for 24 months for the amount.
I was totally suprised that they do not even give a testing period, a customer should have this right atleast. I read somewhere they provide 14 days for testing the services.
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Old 22.06.2022, 18:24
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Re: Sunrise - a big scam company

Did you read the contract before you signed?
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Old 22.06.2022, 18:40
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Re: Sunrise - a big scam company

https://www.englishforum.ch/tv-inter...act-early.html
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Old 22.06.2022, 18:48
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Re: Sunrise - a big scam company

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I would like to report what happened to me, i was consulted online by sunrise sales team, they offered me internet with mobile subscription at a price, but they said, what i would receive at home will be higher in price, but do not worry, you will get discount in your first month bill. To my surprise, nothing happened like this.
Today, i called them to cancel, and they said it is not possible at all. I must pay for 24 months for the amount.
I was totally suprised that they do not even give a testing period, a customer should have this right atleast. I read somewhere they provide 14 days for testing the services.
I have difficulty in understanding what you have written. Is this it??

A salesperson form Sunrise phoned you (so you already had a phone). They offered a joint internet at home and a mobile phone contract “at a price” - presumably a good price - for 24 months.

They said when the confirmation comes to you it will be more than the price quoted, but Sunrise would give you a discount off your first month’s bill.

They didn’t give you the promised discount, so you phoned to cancel the contract only to find that you can’t.

I’m not sure what planet you are from, but I have never heard of a internet/mobile phone provider offers a testing period. Where did you read this?

Seems you would be happy just to get the discount they promised. Far be it from me to defend Sunrise, but they are hardly a “big scam company”…
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Old 22.06.2022, 18:55
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Re: Sunrise - a big scam company

Please change the title to something more accurate, like perhaps:

"The consequences of not read a contact before signing up to it."
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Old 22.06.2022, 19:13
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Re: Sunrise - a big scam company

I have received Sunrise offers via phone as existing customer with discounts vs list prices offered. The discount is however applying monthly. I accepted on the phone, received a confirmation per email which included the discount. No billing issues since.

Don't know whether they changed the sales org, but from my experience I have nothing negative to say about Sunrise.
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Old 24.06.2022, 00:16
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Re: Sunrise - a big scam company

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Please change the title to something more accurate, like perhaps:

"The consequences of not read a contact before signing up to it."


I have a simple rule, never accept any offer from salepersons. Also it's easy to compare mobile phone offers with internet, just check operator's websites directly or check on comparator websites... For example you can compare mobiles offers on suisso-romand.ch's mobile offers comparator
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Old 24.06.2022, 08:06
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Re: Sunrise - a big scam company

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...this is clearly a SCAM. ...
Best go to the police then.

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People do make mistakes, it is not always a scam...
It's rarely a scam.
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Old 24.06.2022, 09:07
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Re: Sunrise - a big scam company

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Best go to the police then.

It's rarely a scam.
I find that these things are not quite a scam but they are so on the edge of legality that the line between scam and legal is very fuzzy. Especially Telefon, internet etc. these things are like the La Brea tarpits, look innocent from the outside, but once you are in there is no escape.
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Old 22.06.2022, 19:44
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Re: Sunrise - a big scam company

See same thread:

https://www.englishforum.ch/tv-inter...act-early.html
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  #11  
Old 22.06.2022, 20:05
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Re: Sunrise - a big scam company

Companies like Sunrise typically record their sales calls. Why not ask if you can hear it back?
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Old 22.06.2022, 20:17
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Re: Sunrise - a big scam company

Some mobile companies hire outside agencies who sell their products on some sort of commission basis, there is a lot of pressure on these agency people to get new sales contracts and little control over what incentives they dream up.

I do not know if this happened here but it would be a typical example of this sort of fringe operation.
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Old 22.06.2022, 21:30
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Re: Sunrise - a big scam company

My experience of Sunrise over the past years is crazily excellent ��. And I‘m fussy. I can call or surf within Europe unlimited for CHF 45.- per month. And I have perfect reception.
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Old 22.06.2022, 22:40
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Re: Sunrise - a big scam company

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My experience of Sunrise over the past years is crazily excellent ��. And I‘m fussy. I can call or surf within Europe unlimited for CHF 45.- per month. And I have perfect reception.
Then why not to use Yallo (Sunrise network) and have the same for 25.- per month?
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Old 23.06.2022, 20:11
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Re: Sunrise - a big scam company

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My experience of Sunrise over the past years is crazily excellent ��. And I‘m fussy. I can call or surf within Europe unlimited for CHF 45.- per month. And I have perfect reception.

QoQa ran twice a similar deal in Dec 21 and now in Jun 22 offering the same for 35.- and if you stay in CH for the whole month(read no roaming) you get 10.- credited to your QoQa account. Existing customers(45.- monthly) benefited from this deal by paying a signup fee.
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Old 24.06.2022, 09:58
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Re: Sunrise - a big scam company

I got Sunrise in our new apartment, plus a second subscription for a small garage we have with friends. They waived some installation fees, and they were quite helpful as it was a bit complicated.

When I got the first bill, only one of the connections had the discount, so I called them up, told them what was promised in our first call, and they just looked for the recording and amended the invoice and the pricing. All good since then.

I would suggest calling them up and instead of going full nuclear, just ask what's going on and how they can help you.
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Old 03.07.2022, 13:42
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Re: Sunrise - a big scam company

This mentality of "it's your fault, you should have read the contract" kinda sucks a bit to be honest.

I'm not saying he should not read, but the idea behind that "is ok to make fake promises and deals on the phone to get a customer" is just bad, especially in a country which is known for the lack of transparency when it comes to bills.

And companies do that should be hold accountable for.

Living and learning I guess.
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Old 03.07.2022, 17:15
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Re: Sunrise - a big scam company

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This mentality of "it's your fault, you should have read the contract" kinda sucks a bit to be honest.

I'm not saying he should not read, but the idea behind that "is ok to make fake promises and deals on the phone to get a customer" is just bad, especially in a country which is known for the lack of transparency when it comes to bills.

And companies do that should be hold accountable for.

Living and learning I guess.
You are in a foreign country with a different language and legal system, why would you assume it should be the same as your native land? In this country it's assumed an adult is capable of acting in their own best interests and you are treated the same as everyone else.

So coming on here making false claims about scams etc, when it's the OP's failing, will get corrected because they are not true.
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Old 23.06.2022, 13:58
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Re: Sunrise - a big scam company

I have been using Sunrise for more than 10 years, since the first day I came here. Just cancelled everything (phone, home internet) with sunrise, although my wife and I have sunrise loyalty discount which is really really cheap (about 50% discount of the original price for lifetime). At first I just wanted to cancel the home internet because I found a better offer from yallo. However, the cancellation was very complicated. I called them several times, different people gave me totally different answers. Then one girl said she will ask her boss to discuss my case and called me back in 5 working days. Then I waited for two weeks, no response at all..... Then I called them again, and people forwarded my call to other people, making me feel that I am a fool...Then in one phone call I cannot control my anger any more... I told them JUST cancel my contract, no matter how much you want to charge for the cancellation... After that, I decided to cancel our phone contracts with them too.
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Old 23.06.2022, 15:02
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Re: Sunrise - a big scam company

By swiss law, the only "real" way to cancel a contract is to send a letter with a proof of delivery. Then you may block the paiements if they do not take it into account.
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