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Old 21.08.2008, 17:31
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Why do I have to pay an electrician for Internet access

I have transferred my Swisscom contract from my old address to my new address and it includes my internet contract. The change came into effect yesterday and is all confirmed as complete by Swisscom.

However I cannot get the internet as I have to pay some electrical firm a "one off" 150chf to connect a wire somewhere to give me access to the internet.

Why? I have neever heard of this before. I am still paying Swisscom for the internet in my phone contract. I think I am seriously being ripped off and want to know is this normal/correct?

Please help
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Old 21.08.2008, 17:33
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Re: Why do I have to pay an electrician for Internet access

Yes it's normal.
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Old 21.08.2008, 17:36
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Re: Why do I have to pay an electrician for Internet access

Thanks Peachy.

Now, do I Thank you or Groan you for that response?
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Old 21.08.2008, 17:37
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Re: Why do I have to pay an electrician for Internet access

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Thanks Peachy.

Now, do I Thank you or Groan you for that response?
whichever you like
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Old 21.08.2008, 17:39
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Re: Why do I have to pay an electrician for Internet access

Swissccom use local firms to do their line maintenance / set up on a local basis. There is no man is a Swisscom van going around repairing faults. It is more likely to be a local electrician. I am therefore afraid you are probably stuck with this `hidden`charge.

Ask Swisscom why you have to pay and tell them that you are unhappy and want a reduction in the price.

See what other options you have, although you have probably signed a contract with them.

I agree a totally rediculous charge.
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Old 16.12.2009, 20:27
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Re: Why do I have to pay an electrician for Internet access

So....here is what happened with us
We had the electrician who came with his apprentice
He charged us CHF 150 per hour AND CHF 80 for his apprentice.....
Note that we did NOT ask for 02 people. He just got one along and insisted that we pay for both.
Then they both spent 02 hours trying to sort out the phone line.
So we ended up paying crazy amount of money for something as simple as a phone wire.
Crazy.....personally I found it to be a complete rip-off.
Getting a second person was unprofessional considering it was not cleared with us before and am not sure what value the apprentice added
In other countries you can complain and get some resolution
not here....bless them
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Old 16.12.2009, 20:38
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Re: Why do I have to pay an electrician for Internet access

Sorry that happened to you, it was very excessive I belive, and you had to pay for someone who is learning? Anyways, maybe this has happened to someone else and can confirm this is normal???
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Old 16.12.2009, 21:07
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Re: Why do I have to pay an electrician for Internet access

Yes, it happened to me . When I bought my flat my lawyer arranged it. It was a local very well named firm and I had a bill for a similar amount (in fact I think it was even more). I had to pay for an apprentice as well and I was informed that it was normal practice

Recently I had terrible problems with internet with Swisscom and called their freephone help line. I was on the phone to them for over an hour as the guy talked me through all the things to test for faults and he got me going. The service was excellent and free as I believe some helplines charge.
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Old 16.12.2009, 21:10
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Re: Why do I have to pay an electrician for Internet access

we paid 100 for the local electrician to come. it is indeed a hidden charge, yet swisscom does not get the money.

What they do is hook up your phone line in the main central (of the appt complex or house to the network.) 30 sec job yet charged for an hour.....

I would call the company that did it for you tho and ask the 80chf back. it literally takes 30 sec to do.

Haha i know cause i was watching him do it and saw. 1 srew out put in electric wire screw back in.....
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Old 16.12.2009, 21:14
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Re: Why do I have to pay an electrician for Internet access

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Sorry that happened to you, it was very excessive I belive, and you had to pay for someone who is learning? Anyways, maybe this has happened to someone else and can confirm this is normal???
Yes it's normal for local standards. First time I received a similar bill from Swisscom last year I nearly flipped. Two apprentices in van came to do a joby for 10min which apparently included opening the connection. They cut and plugged two wires and charge me double the amount quoted. Luckily I got to speak to my agent who organized these boys and she sorted it out. Always do and never hesitate to ask what their doing otherwise mind you they assume you ready to pay for anything.
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Old 16.12.2009, 21:48
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Re: Why do I have to pay an electrician for Internet access

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Why? I have neever heard of this before. I am still paying Swisscom for the internet in my phone contract. I think I am seriously being ripped off and want to know is this normal/correct?

Please help

yes, it's completely normal.

it's called the Swiss-tradesmen-full-employment-guarantee-act and provides for a chf 150 charge to pop into your cellar area, open up the junction box, and twist two wires together.


it's also colloquially referred to as the you-didn't-really-think-you'd-get-away-with-such-low-taxes-did-ya provision of the Swiss tax code.
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Old 16.12.2009, 22:34
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Re: Why do I have to pay an electrician for Internet access

I wonder why I never had to do go through that hassle, let alone the expenses (knock on wood...). My Internet access worked fine at my home in 1982 and still does, albeit much, much faster. There never was a problem that asked for changes on the wiring at my practice either, built 1977 and connected to the 'Net since 1999. Last but not least our vacation home in the Engadine, built 1616 (no typo), phone line installed in the 'thirties, used for Internet access since 2002, no problem either, no electrician, no apprentice, just Internet. How come? Do I just have sort of a native bonus?
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Old 16.12.2009, 22:42
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Re: Why do I have to pay an electrician for Internet access

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How come? Do I just have sort of a native bonus?
That goes without saying!

Most likely the internet providers started their businesses in early 90's and served the local clients only whilst not being very loaded with signing too many contracts. Within last couple of years the amount of expats has grown signifcantly hence lucrative opportunities for business on both apprentices and providers side
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Old 17.12.2009, 00:32
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Re: Why do I have to pay an electrician for Internet access

The charges are completely normal.

However as previously mentioned Swisscom does not receive any money for that.

Swisscom is responsible to activate your phone line and this activation includes connection to the demarc (Demarcation point/junction box) and thats where the phone line ends.

The connection between the demarc and the phone jacks is the property owners responsibility just like an electric installation.

But there is a way to avoid the installation fee.

This installation is only needed if there is no connection between the demarc and the apartment.

If you move to an apartment which used to have a Swisscom subscriber just talk to your landlord and ask him for the name of the previous tenant.

If you have the name call Swisscom and order the phone activation with the previous tenant and there will be no installation fee and the phone is activated instantly because there already is a connection.

If you cant provide the name Swisscom is not able to identify your phone wire and they will activate an unused wire. Thats why the electrician has to connect the Swisscon phone line to your apartments installation.

If you move to a new apartment or house there is no way to avoid the fee as there is no exisiting connection.
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Old 17.12.2009, 01:21
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Re: Why do I have to pay an electrician for Internet access

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The charges are completely normal.

However as previously mentioned Swisscom does not receive any money for that.

Swisscom is responsible to activate your phone line and this activation includes connection to the demarc (Demarcation point/junction box) and thats where the phone line ends.

The connection between the demarc and the phone jacks is the property owners responsibility just like an electric installation.

But there is a way to avoid the installation fee.

This installation is only needed if there is no connection between the demarc and the apartment.

If you move to an apartment which used to have a Swisscom subscriber just talk to your landlord and ask him for the name of the previous tenant.

If you have the name call Swisscom and order the phone activation with the previous tenant and there will be no installation fee and the phone is activated instantly because there already is a connection.

If you cant provide the name Swisscom is not able to identify your phone wire and they will activate an unused wire. Thats why the electrician has to connect the Swisscon phone line to your apartments installation.

If you move to a new apartment or house there is no way to avoid the fee as there is no exisiting connection.

Not in my case: we knew the previous tenant and she was a swisscom tenant....
They needed to set up something called a ghostline . Both me and the Gf have cells so we dont need a real phoneline...hence the ghostline. still they could not do it with the previous tenants line. we even got the number and everything.
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Old 17.12.2009, 08:48
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Re: Why do I have to pay an electrician for Internet access

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Not in my case: we knew the previous tenant and she was a swisscom tenant....
They needed to set up something called a ghostline . Both me and the Gf have cells so we dont need a real phoneline...hence the ghostline. still they could not do it with the previous tenants line. we even got the number and everything.
There are rare situations when this happens. But this is rather an exception.
If a previous tenant was a Swisscom subscriber and changed to a cable service including landline service the Swisscom based phone line gets deactivated. In this case Swisscom does not know what happened to the inhouse wiring because the phone number was outported to a cable provider and the cable provider might have changed the wiring.

Right. If you have a wireless service with swisscom and you dont really need a landline service you they mute your landline based voice connection and the DSL service is billed on your wireless bill.

Last edited by crypticro; 17.12.2009 at 23:28.
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Old 03.02.2010, 14:48
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Re: Why do I have to pay an electrician for Internet access

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... for something as simple as a phone wire.
Crazy.....personally I found it to be a complete rip-off.
.......
A case for the Telecom Ombudsman I think. Have you taken that
direction?
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Old 05.02.2010, 21:44
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Re: Why do I have to pay an electrician for Internet access

Why not just go to Cablecom, or at least threaten to...
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Old 05.02.2010, 21:58
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Re: Why do I have to pay an electrician for Internet access

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Why not just go to Cablecom, or at least threaten to...
I don't think anyone sane would believe such a threat.

It's like complaining about a bruised apple at Coop, and threatening to go eat some feces from the dumpster out back instead. Or something like that.
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Old 26.03.2010, 12:27
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Re: Why do I have to pay an electrician for Internet access

Hi,
Can anyone please tell me, if i still need to pay for the electrician in case the previous tenant is sunrise (non swisscom) customer and i am a swisscom customer?

As i understand, Since the previous tenent was using her fixed line from sunrise, the connection must have already been made in the kellar so i dont have to make it again. Or am i missing something?
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