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Old 31.01.2007, 14:56
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Sky - Pairing a new box with an existing viewing card

Hi all,

It's my first post, but I would like to thank everyone for the useful info I've been reading for the past month or so.

I recently moved back to CH from the UK and brought my Sky+ box and viewing card with me. Everything was working fine until my box decided to die. Now I need to replace it and am seeking some input as to the best way to do this.

I also have a regular Sky box as I had multi-room in the UK (since cancelled) so I've been getting by without the Sky+ features for now. However, the box knows that I'm not using the right viewing card so I can't view the movie channels (other channels haven't been affected).

When I get a new Sky+ box, how do I go about pairing my new box with my existing viewing card? Has anyone else had this issue before and/or do you have any suggestions on how to resolve this problem?

Thanks in advance for your input.
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Old 31.01.2007, 15:10
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Re: Sky - Pairing a new box with an existing viewing card

I don't think there's any problem. I have a Sky box without card (free to air is all I can take). When my folks come over they bring their Sky card and use it in our box and get the extra channels they subscribe to while they're here...
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Old 31.01.2007, 15:10
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Re: Sky - Pairing a new box with an existing viewing card

Quote:
When I get a new Sky+ box, how do I go about pairing my new box with my existing viewing card? Has anyone else had this issue before and/or do you have any suggestions on how to resolve this problem?
We had the same issue. Or rather we only bought a Sky box when we moved over here and then that one died and we had to pair the card witht he new Sky box.

On the Sky website it only states that one must contact sky customer service (see also <http://www.sky.com/portal/site/skycom/support/gettingstarted/newcustomers?contentid=10706203>)

Sky Customer Service details are here:
<http://www.sky.com/portal/site/skycom/contactus>

When we did it, we called from a mobile and did hide the number we were calling from, as my husband read on the internet, that otherwise when they see that one is calling from abroad, that they might cancel your subscription. Thus we always called from a mobile, did hide the number and then basically just told them that we need a Sky card paired up with a new Sky box.
During the phone call, you will need to give them your Sky card number and Sky box S/N. I cannot remember off the top of my head, how to get the Sky box S/N, but I am sure that customer service can help you with that.

The only problem for us usually was, that it did cost us a fortune to call Sky customer service in the UK from a Swiss mobile. But maybe someone knows of a better way?
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Old 31.01.2007, 15:11
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Re: Sky - Pairing a new box with an existing viewing card

Quote:
I don't think there's any problem. I have a Sky box without card (free to air is all I can take). When my folks come over they bring their Sky card and use it in our box and get the extra channels they subscribe to while they're here...
I was always told you had to pair the card to the unit...
therefore my card wont work in someone else unit. . . .

Have I been mis-informed then ???
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Old 31.01.2007, 15:11
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Re: Sky - Pairing a new box with an existing viewing card

when you get the replacement box, call Sky and get the pairing done.
with regards to pairing - for Sky+ they need the box ID to turn on the +-features. For premium channels (sport, movies), the card must be paired to the box.

if it simply won't power up, try replacing the hard disk - is it a white box with the card on the left side?
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Old 31.01.2007, 15:13
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Re: Sky - Pairing a new box with an existing viewing card

Quote:
We had the same issue. Or rather we only bought a Sky box when we moved over here and then that one died and we had to pair the card witht he new Sky box.

We called from a

On the Sky website it only states that one must contact sky customer service (see also <http://www.sky.com/portal/site/skycom/support/gettingstarted/newcustomers?contentid=10706203>)

Sky Customer Service details are here:
<http://www.sky.com/portal/site/skycom/contactus>

When we did it, we called from a mobile and did hide the number we were calling from, as my husband read on the internet, that otherwise when they see that one is calling from abroad, that they might cancel your subscription. Thus we always called from a mobile, did hide the number and then basically just told them that we need a Sky card paired up with a new Sky box.
During the phone call, you will need to give them your Sky card number and Sky box S/N. I cannot remember off the top of my head, how to get the Sky box S/N, but I am sure that customer service can help you with that.

The only problem for us usually was, that it did cost us a fortune to call Sky customer service in the UK from a Swiss mobile. But maybe someone knows of a better way?
ah, ok, super. . .
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Old 31.01.2007, 15:26
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Re: Sky - Pairing a new box with an existing viewing card

Thanks for the input. As I mentioned, I'm using the card from my Sky+ box with the normal box without a problem except for the movie channels. For some reason, the sports channels aren't a problem.

My old box is a Thompson 160Gb. I tried replacing the hard drive, but the box wouldn't get out of standby mode once I did that, so I've given up on the repair route. If anyone wants to buy a "slightly used" Sky+ box cheap, let me know...

I've been told that they don't make 160Gb boxes any longer, except for the HD box. Does anyone have the HD box and know if you need an HD subscription for it to work?
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Old 31.01.2007, 15:31
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Re: Sky - Pairing a new box with an existing viewing card

you need to pay the HD £10 to get the handful of HD channels. The disk is bigger but the recordings are 4x the size (for HD). It can be done.

The PVR3 (Thompson) machine; it does take a little time to prepare the disk. Was the disk pre-formatted? If not, get something like www.ultimatebootcd.com and then wipe the disk - Sky+ will reinitialise it for you.

What disk did you try in the box? What were the drive jumper settings?
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Old 31.01.2007, 16:45
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Re: Sky - Pairing a new box with an existing viewing card

Quote:
I was always told you had to pair the card to the unit...
therefore my card wont work in someone else unit. . . .

Have I been mis-informed then ???
I been thinking....

My Sky boy and my parents' are both registered to the same UK address. That's probably why their card works in ours.

But if Chiguy could get his new box registered at his previous address...
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Old 31.01.2007, 16:53
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Re: Sky - Pairing a new box with an existing viewing card

Quote:
I been thinking....

My Sky boy and my parents' are both registered to the same UK address. That's probably why their card works in ours.

But if Chiguy could get his new box registered at his previous address...
thanks ab
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Old 31.01.2007, 16:54
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Re: Sky - Pairing a new box with an existing viewing card

I got the hard drive pre-formatted through a co in the UK...a Maxtor, I believe. Not sure of the drive jumper settings.

Did you have to have your box hooked up to a phone line when you called Sky to pair up the new box? I don't have mine hooked up, of course, so this could cause a problem.
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Old 31.01.2007, 16:55
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Re: Sky - Pairing a new box with an existing viewing card

their card works in your box because you did not try premium channels. Card serial number is paired to box serial number; nothing at all to do with addresses.

For Sky Sports and Sky Movies, it would likely give an error message.

Activated FTV cards will work in ANY box.

The pairing to a new box is simply a telephone call away. With number supressed or UK VoIP connection NO PHONE CONNECTION IS NECESSARY.

Do also note: don't volunteer information to the Sky operator. You want every line from your System Information screen (Services - 4 and you'll see it).

Do also consider ensuring you can get FTA channels like Sky News and.....most importantly....ensure your box software is up-to-date.

This is done by removing the power, holding down BACKUP on the box, connecting power (still with the button pressed) and finally release the button when the pretty lights come on. Make a cup of tea now...
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Old 01.02.2007, 09:31
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Re: Sky - Pairing a new box with an existing viewing card

http://copyplus.artisswebdesign.co.uk
Copy+ will help you prepare a drive for Sky+
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Old 01.02.2007, 10:51
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Re: Sky - Pairing a new box with an existing viewing card

Quote:
When we did it, we called from a mobile and did hide the number we were calling from, as my husband read on the internet, that otherwise when they see that one is calling from abroad, that they might cancel your subscription...
The only problem for us usually was, that it did cost us a fortune to call Sky customer service in the UK from a Swiss mobile. But maybe someone knows of a better way?
Use Skype to call them - no caller id and cheaper than a mobile.
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