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Old 19.09.2009, 11:52
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For SKY experts (desperately need help)

Hi folks,

I really need some expert help here.

I have sky sports + movies subscription. I am using the card with dreambox (and actually never used my sky box since beginning e.g. only used it for activation in UK and then brought the card).

Since last week, sports have stopped to work. Movies and other channels such as discovery etc are working fine. ESPN classics is also working (I do not know if that is fta or with sports subscription).

How could I call Sky to resolve the problem e.g. they will ask for error message on the box which I do not know (the box is with someone else and I am trying to get it back).

More specifically;
1. what is the message that you get, on your skybox, say when you do not have a subscription for a channel.


what I am thinking to do is call them (via skype) and tell them this message as if it is a no subscription message. May be they will send some "update" signal to my card and hopefully things will work (or all will break).

with champions trophy next week, I desperately need the sports to work

thanks
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Old 19.09.2009, 12:57
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Re: For SKY experts (desperately need help)

I canít say I know the answer to your problem for sure but, it does seem that Sky cards have become matched to their Sky box, possibly by a software update that are transmitted from time-to-time. I do know that when a new system is installed now the card is matched. In your case, as you are not using a Sky box this will probably complicate matters.

I do know someone who has two boxes, at different locations, with one non-subscription card for the free channels and one with subscriptions. Until recently they were interchangeable but now the subscription card will only work in itís original box. It the card is put in the other box they get the message "This is the wrong card for this set top box. Insert the correct Sky viewing card".

I donít know if there is any answer to this, especially if you are not using the original box, but if I do find any more information Iíll post back.
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Old 19.09.2009, 13:07
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Re: For SKY experts (desperately need help)

Hi thanks.

the thing is that I am not using any sky box, and actually half of my subscription is working e.g. movies.

I will tend to think that if movies work, sports should work as well .
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Old 19.09.2009, 13:21
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Re: For SKY experts (desperately need help)

which emulator are you using? The config file will need a BOXID= or similar line with your Sky box serial number in it (possibly).

In addition, you may also need to rescan the channels as they've possibly shifted.
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Old 19.09.2009, 13:23
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Re: For SKY experts (desperately need help)

Not sure if this helps but we dont deal with sky directly but this team below and we have had a great service for last 2 years from them.

http://www.insatinternational.com/
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Old 19.09.2009, 13:31
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Re: For SKY experts (desperately need help)

Quote:
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Not sure if this helps but we dont deal with sky directly but this team below and we have had a great service for last 2 years from them.

http://www.insatinternational.com/
they probably won't be any help at all but nice plug.

Rule of thumb for anyone thinking Dreambox, Sky card, great - don't. The Sky+ box is superior for pretty much everyone and does not lose its own channels (much, really). It also has dual tuners - most excellent.
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Old 19.09.2009, 13:35
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Re: For SKY experts (desperately need help)

sure.

I am using dream box to get premium channels on 3 satellites e.g. astra 28/19 and hotbird.

else I will have to maintain 2 systems e.g. sky box + dreambox for rest.

one does give away some useful skybox features, but gains much more with possibility to use other satellites.


btw, can someone please tell me as to what message is displayed (in skybox) when you access a channel for which you do not have the subscription for.

thanks
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Old 19.09.2009, 14:07
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Re: For SKY experts (desperately need help)

You'll find details of Sky messages here.
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Old 20.09.2009, 01:57
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Re: For SKY experts (desperately need help)

seems like an issue with card update / software download.

sports 2, 3 and extra are back now (without me doing anything); 1 is yet to work. fingers crossed
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