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-   -   Best Provider for TV, Internet and Telephone (https://www.englishforum.ch/tv-internet-telephone/64779-best-provider-tv-internet-telephone.html)

confusedxx 19.10.2009 14:49

Best Provider for TV, Internet and Telephone
 
I have been in an area where GGA Maur serves and now I am moving. So I need to look at Bluewin or Cablecom for my Tv, Internet and Telephone services.

I typically will call SWE, FIN and USA so the Cablecom global callers (25/mo + 0.06 Rappen per minute) would be the telephone package - I suspect that Swisscom has something similar.

The questions defining the two companies are:

1. Which has better quality of service for Internet
2. Which has better quality of offerings for Digital TV and HDTV
3. Which has better customer support - that is did Cablecom ever fix the issues they had several years ago and do they offer free customer support now?

bigblue2 19.10.2009 14:53

Re: Best Provider for TV, Internet and Telephone
 
we have cablecom tv, internet and phone, no complaints in the 4 years we have had it, recently our cablecom modem broke and they sent another one within the week, no problems getting through to customer support etc. Can't fault there internet at all, very quick and constantly being upgraded.

surfmase 19.10.2009 15:04

Re: Best Provider for TV, Internet and Telephone
 
we have cablecom for internet and tv. i cant say much about the tv other than the channels suck compared to the US (but i think its the basic package.) the internet works fine, but their billing and customer service is crap. they keep sending us bills for two...When i called, they asked, oh you dont also live at this address. when i clarified that only had one address and used only one service, they understood, but still sent a bill for two the next month....

confusedxx 19.10.2009 15:10

Re: Best Provider for TV, Internet and Telephone
 
Quote:

Originally Posted by surfmase (Post 581248)
we have cablecom for internet and tv. i cant say much about the tv other than the channels suck compared to the US (but i think its the basic package.) the internet works fine, but their billing and customer service is crap. they keep sending us bills for two...When i called, they asked, oh you dont also live at this address. when i clarified that only had one address and used only one service, they understood, but still sent a bill for two the next month....

that is what I have come to accept here - the TV leaves a lot to be desired even though I can understand German. If Only I could get Dish Network here and have access to US HDTV


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