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Old 23.10.2009, 12:51
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Orange Optima Surf 30 package?

I signed up with Orange for the Optima Surf 30 package last week. The email reply I got from Orange had no details about the package except that it costs CHF39/month. I've not got my sim pack or phone or any status updates from Orange.

Currently, this package is no longer available on the Orange website and what they have is the Optima Start Surf, and I think the call costs are different and customers do not have the free 30 minutes calls per month.

Can someone who's got the Optima Surf 30 please remind me what the package includes (call costs, sms costs, etc)?

I'm thinking if I should op for the Optima Start Surf or keep it with Optima Surf 30.

Thanks!
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  #2  
Old 23.10.2009, 12:54
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Re: Orange Optima Surf 30 package?

Google cache or Web archive should have info on it.

For example (in German):

http://209.85.135.132/search?q=cache...&ct=clnk&gl=de
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  #3  
Old 23.10.2009, 12:56
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Re: Orange Optima Surf 30 package?

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I signed up with Orange for the Optima Surf 30 package last week. The email reply I got from Orange had no details about the package except that it costs CHF39/month. I've not got my sim pack or phone or any status updates from Orange.

Currently, this package is no longer available on the Orange website and what they have is the Optima Start Surf, and I think the call costs are different and customers do not have the free 30 minutes calls per month.

Can someone who's got the Optima Surf 30 please remind me what the package includes (call costs, sms costs, etc)?

I'm thinking if I should op for the Optima Start Surf or keep it with Optima Surf 30.

Thanks!
we have this. its 30 mins free calls and cheap sms's from what i remember. thanks about it really.
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Old 23.10.2009, 12:59
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Re: Orange Optima Surf 30 package?

An advantage of the newer package is the free number system. They're currently advertising that you can now use numbers from any Swiss network as your 3 free numbers. Which is handy () if your best friend is a stubborn Swisscom customer.
However in the small print, you will see that it doesn't apply to the Optima 30, 100 etc. But rather to the Start, etc. etc.

I'm planning on switching over whenever I get the chance to hold on the line.
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Old 23.10.2009, 13:05
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Re: Orange Optima Surf 30 package?

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An advantage of the newer package is the free number system. They're currently advertising that you can now use numbers from any Swiss network as your 3 free numbers. Which is handy () if your best friend is a stubborn Swisscom customer.
However in the small print, you will see that it doesn't apply to the Optima 30, 100 etc. But rather to the Start, etc. etc.

I'm planning on switching over whenever I get the chance to hold on the line.
im a bit lost then. we signed up to optima 30 and we get 30 mins of free calls and the 3 free numbers.
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Old 23.10.2009, 13:22
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Re: Orange Optima Surf 30 package?

Thanks!

From what I understand:

Optima30


Calls
Free calls to 3 numbers within Orange network

30 min free calls within Switzerland, Europe, USA & a few other places

Above 30 mins = CHF 0.45/Min

SMS
1st - 30th SMS = 0.25
31st SMS onwards = 0.15

Promotion
CHF 50 rebate from first bill


Optima Start

Calls
Free calls to 3 numbers from any network

Calls = CHF 0.45/Min

SMS

0.15

Promotion
CHF 10 off every month for 24 months (for 24 month contract)
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Old 23.10.2009, 13:23
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Re: Orange Optima Surf 30 package?

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im a bit lost then. we signed up to optima 30 and we get 30 mins of free calls and the 3 free numbers.
Yep. Till now, these free numbers were valid only for Swiss landlines or Orange mobiles. The free calls are valid for other networks and for overseas calls.

Now you can choose non-Orange networks as your free-to-call numbers. Still restricted to three.
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Old 14.11.2009, 16:22
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Re: Orange Optima Surf 30 package?

Thanks for this comparison - I thought the only difference was the fact you could add non-Orange preferred numbers, but I should have read further I guess.

By the way don't be surprised if your 50CHF discount for applying online, or for that matter your 10CHF discount for BYO handset doesn't get applied to your bill automatically - I've had two bills now and no sign of discounts. When I called to ask why just now they complained that I was making a difficult request!
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Old 15.11.2009, 00:29
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Re: Orange Optima Surf 30 package?

standard operating procedure, i think... they dont give you anything until you ask for it.

I had to call and ask for the chf 100 introduction rebate for my daughter. and I had to call twice and ask for the 10/month BYOD discount ...

i think they count on a lot of people to not notice...
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  #10  
Old 06.02.2010, 17:36
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Re: Orange Optima Surf 30 package?

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standard operating procedure, i think... they dont give you anything until you ask for it.

I had to call and ask for the chf 100 introduction rebate for my daughter. and I had to call twice and ask for the 10/month BYOD discount ...

i think they count on a lot of people to not notice...
Wow, I just noticed this has happened to me as well. Didn't notice it until now. This is really ****** behaviour, I'll let you know if they fix it for me.
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  #11  
Old 07.02.2010, 11:06
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Re: Orange Optima Surf 30 package?

they will... they have been really good about stuff that I called up and asked for. (and consistent about forgetting things I did not specifically ask for...)

unethical? yes... but good business, I am sure
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  #12  
Old 10.02.2010, 14:00
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Re: Orange Optima Surf 30 package?

It is not good business to not honor their own contract. I'm pretty sure any competent regulation authority would not look easy on this if it's a standard business practice.

Fortunately it was fixed, they said it was was due to system error after the portability.

I'm happy with this, and I guess I'll stick to them for the rest of my stay here in Switzerland.
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