Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 15.11.2009, 20:16
Mowvich's Avatar
Forum Veteran
 
Join Date: Apr 2007
Location: Genève
Posts: 1,422
Groaned at 28 Times in 20 Posts
Thanked 1,308 Times in 607 Posts
Mowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond repute
Sunrise Take Away Data Limits

Hi Everyone,

I've got the Sunrise Take Away Max internet modem with monthly subscription, i have checked the contract and website info and it all mentioned it's "unlimited data limit".

After quite sometime using it crossing 18 GB data transfer in 3 weeks, i got a remarkable slow down in connection, when the modem is connected & software is detecting the connection, it's on WCDMA but when i actually click connect it drops down to HSPA.

This is happening at the same location i'm using it since 3 weeks already.

Did anyone encounter the same problem before or have a clue what could be going on?, i feel i've been tricked & they are slowing down the speed based on my data transfer.
__________________
Silence is an argument carried out by other means.
Reply With Quote
  #2  
Old 15.11.2009, 20:20
Phil_MCR's Avatar
Forum Legend
 
Join Date: Oct 2009
Location: Basel
Posts: 14,991
Groaned at 295 Times in 199 Posts
Thanked 19,063 Times in 8,021 Posts
Phil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond repute
Re: Sunrise Take Away

Quote:
View Post
Hi Everyone,

I've got the Sunrise Take Away Max internet modem with monthly subscription, i have checked the contract and website info and it all mentioned it's "unlimited data limit".

After quite sometime using it crossing 18 GB data transfer in 3 weeks, i got a remarkable slow down in connection, when the modem is connected & software is detecting the connection, it's on WCDMA but when i actually click connect it drops down to HSPA.

This is happening at the same location i'm using it since 3 weeks already.

Did anyone encounter the same problem before or have a clue what could be going on?, i feel i've been tricked & they are slowing down the speed based on my data transfer.
does the contract mention fair use/throttling speed when you use it a lot?
Reply With Quote
  #3  
Old 15.11.2009, 20:38
Mowvich's Avatar
Forum Veteran
 
Join Date: Apr 2007
Location: Genève
Posts: 1,422
Groaned at 28 Times in 20 Posts
Thanked 1,308 Times in 607 Posts
Mowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond repute
Re: Sunrise Take Away

Quote:
View Post
does the contract mention fair use/throttling speed when you use it a lot?
Nothing mentioned about fair usage or limiting speed, it just mentions unlimited data volume....., though someone did mention it to me the other day that they do lock the speed after 10 GB of data transfer, is this even legal without a written notice?

Sunrise Take Away Max Offer
Reply With Quote
  #4  
Old 15.11.2009, 20:42
Phil_MCR's Avatar
Forum Legend
 
Join Date: Oct 2009
Location: Basel
Posts: 14,991
Groaned at 295 Times in 199 Posts
Thanked 19,063 Times in 8,021 Posts
Phil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond repute
Re: Sunrise Take Away

Quote:
View Post
Nothing mentioned about fair usage or limiting speed, it just mentions unlimited data volume....., though someone did mention it to me the other day that they do lock the speed after 10 GB of data transfer, is this even legal without a written notice?

Sunrise Take Away Max Offer
i remember looking at sunrise and seem to remember them mentioning that they throttle data rates if you exceed a certain limit.
Reply With Quote
  #5  
Old 15.11.2009, 20:46
Mowvich's Avatar
Forum Veteran
 
Join Date: Apr 2007
Location: Genève
Posts: 1,422
Groaned at 28 Times in 20 Posts
Thanked 1,308 Times in 607 Posts
Mowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond repute
Re: Sunrise Take Away

Quote:
View Post
i remember looking at sunrise and seem to remember them mentioning that they throttle data rates if you exceed a certain limit.
I would like to see where this is written, as it's not in the contract i signed,nor website including the terms & conditions of usage!!
Reply With Quote
  #6  
Old 15.11.2009, 21:59
dino's Avatar
Forum Veteran
 
Join Date: Feb 2006
Location: Zurich
Posts: 1,631
Groaned at 31 Times in 24 Posts
Thanked 1,279 Times in 628 Posts
dino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond repute
Re: Sunrise Take Away

Quote:
View Post
Nothing mentioned about fair usage or limiting speed, it just mentions unlimited data volume....., though someone did mention it to me the other day that they do lock the speed after 10 GB of data transfer, is this even legal without a written notice?

Sunrise Take Away Max Offer

of course it's unlimited. unless you use it a lot.
it's a bit like free overdraft from your friendly bank... until you use it.

seriously its in the fine print.
Reply With Quote
  #7  
Old 15.11.2009, 23:12
Mowvich's Avatar
Forum Veteran
 
Join Date: Apr 2007
Location: Genève
Posts: 1,422
Groaned at 28 Times in 20 Posts
Thanked 1,308 Times in 607 Posts
Mowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond repute
Re: Sunrise Take Away Data Limits

Well this doesn't make sense to me, deal is a deal & contracts are supposed to be respected, i can't find any term mentioning i have to use it slightly or anything related to restriction of usage, when it's unlimited then it should be unlimited.

I'm a web designer & work alot on uploading & downloading multimedia files, all my files are pretty mid to large sizes, in addition i really don't understand how 10 GB would be considered (even for normal user) an average of usage within a month with all these rich content, multimedia enhanced & streaming sites out there, someone should tell them that the age of plain html pages is gone now
__________________
Silence is an argument carried out by other means.
Reply With Quote
  #8  
Old 15.11.2009, 23:31
Phil_MCR's Avatar
Forum Legend
 
Join Date: Oct 2009
Location: Basel
Posts: 14,991
Groaned at 295 Times in 199 Posts
Thanked 19,063 Times in 8,021 Posts
Phil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond reputePhil_MCR has a reputation beyond repute
Re: Sunrise Take Away Data Limits

Quote:
View Post
Well this doesn't make sense to me, deal is a deal & contracts are supposed to be respected, i can't find any term mentioning i have to use it slightly or anything related to restriction of usage, when it's unlimited then it should be unlimited.
i guess the data limit is unlimited. you just have to download very slowly.
Reply With Quote
  #9  
Old 15.11.2009, 23:53
Jim2007's Avatar
Forum Legend
 
Join Date: Jun 2006
Location: Kt. Bern
Posts: 5,162
Groaned at 295 Times in 221 Posts
Thanked 8,401 Times in 3,709 Posts
Jim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond reputeJim2007 has a reputation beyond repute
Re: Sunrise Take Away Data Limits

Quote:
View Post
I'm a web designer & work alot on uploading & downloading multimedia files, all my files are pretty mid to large sizes, in addition i really don't understand how 10 GB would be considered (even for normal user) an average of usage within a month with all these rich content, multimedia enhanced & streaming sites out there, someone should tell them that the age of plain html pages is gone now
As far as I know all the phone companies restrict your access after about 10GB and for a normal user that tends to be more than enough! But you need to remember that a mobile connection is not intended to be your main internet access point! I just checked my Swisscom account and I have never gone above 6.5GB in a month and that includes doing some hairy database backups!

Good luck with that,

Jim
Reply With Quote
  #10  
Old 15.11.2009, 23:58
dino's Avatar
Forum Veteran
 
Join Date: Feb 2006
Location: Zurich
Posts: 1,631
Groaned at 31 Times in 24 Posts
Thanked 1,279 Times in 628 Posts
dino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond repute
Re: Sunrise Take Away Data Limits

I would say they are fairly clear and upfront about it

here's what i see on their site ... in very plain English (okay, French ...)



Mentions légales et générales

(1) La taxe journalière de CHF 3.50 se réfère au moment de la première utilisation avant minuit.
(2) Fair usage: En cas de dépassement du volume de données de 10 Go par mois, la large bande est réduite.
Reply With Quote
  #11  
Old 16.11.2009, 00:11
Mowvich's Avatar
Forum Veteran
 
Join Date: Apr 2007
Location: Genève
Posts: 1,422
Groaned at 28 Times in 20 Posts
Thanked 1,308 Times in 607 Posts
Mowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond repute
Re: Sunrise Take Away Data Limits

Quote:
View Post
As far as I know all the phone companies restrict your access after about 10GB and for a normal user that tends to be more than enough! But you need to remember that a mobile connection is not intended to be your main internet access point! I just checked my Swisscom account and I have never gone above 6.5GB in a month and that includes doing some hairy database backups!

Good luck with that,

Jim
Well unfortunately it's my only way to do work now as I'm moving apartments, so don't have lots of options here
Reply With Quote
  #12  
Old 16.11.2009, 00:13
Mowvich's Avatar
Forum Veteran
 
Join Date: Apr 2007
Location: Genève
Posts: 1,422
Groaned at 28 Times in 20 Posts
Thanked 1,308 Times in 607 Posts
Mowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond repute
Re: Sunrise Take Away Data Limits

Quote:
View Post
I would say they are fairly clear and upfront about it

here's what i see on their site ... in very plain English (okay, French ...)



Mentions légales et générales

(1) La taxe journalière de CHF 3.50 se réfère au moment de la première utilisation avant minuit.
(2) Fair usage: En cas de dépassement du volume de données de 10 Go par mois, la large bande est réduite.
Thanks for the link, though it wasn't mentioned in the contract & i asked the girl in the shop if it's ultimately unlimited on the same speed & she said yes

Anyway, i will discuss with them tomorrow if there's an upgrade or something to keep me running on same speed as this 10 gb is really nothing considering the projects I'm working on atm.

Thanks everyone for the help
Reply With Quote
  #13  
Old 16.11.2009, 01:00
Newbie
 
Join Date: Feb 2008
Location: Frick
Posts: 8
Groaned at 6 Times in 1 Post
Thanked 0 Times in 0 Posts
Fenixs has no particular reputation at present
Re: Sunrise Take Away Data Limits

two points:

- 10GB over a mobile network is still a lot of data.
- They don't guarantee you a certain download speed, so just as it is with ADSL, it's on a best effort basis. In fact, it's not possible to guarantee best speed to everyone since a mobile network is a shared medium(you have to share it with everyone else connected to the same antenna) and it depends also on network coverage(how strong the signal at your current location is)

That's how the technology works. Even if they want to give you super fast speed, the can't.
Reply With Quote
  #14  
Old 16.11.2009, 01:22
Mowvich's Avatar
Forum Veteran
 
Join Date: Apr 2007
Location: Genève
Posts: 1,422
Groaned at 28 Times in 20 Posts
Thanked 1,308 Times in 607 Posts
Mowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond reputeMowvich has a reputation beyond repute
Re: Sunrise Take Away Data Limits

Quote:
View Post
two points:

- 10GB over a mobile network is still a lot of data.
- They don't guarantee you a certain download speed, so just as it is with ADSL, it's on a best effort basis. In fact, it's not possible to guarantee best speed to everyone since a mobile network is a shared medium(you have to share it with everyone else connected to the same antenna) and it depends also on network coverage(how strong the signal at your current location is)

That's how the technology works. Even if they want to give you super fast speed, the can't.
I agree about the antenna load point, but when the modem locks on WCDMA then after i click connect it drops to HSPA automatically then this is a server side settings on particular case not due to activity overload
Reply With Quote
  #15  
Old 16.11.2009, 06:17
Peg A's Avatar
Forum Legend
 
Join Date: Jul 2009
Location: Basel
Posts: 4,422
Groaned at 158 Times in 125 Posts
Thanked 5,428 Times in 2,510 Posts
Peg A has a reputation beyond reputePeg A has a reputation beyond reputePeg A has a reputation beyond reputePeg A has a reputation beyond reputePeg A has a reputation beyond reputePeg A has a reputation beyond repute
Re: Sunrise Take Away Data Limits

Quote:
View Post
Well this doesn't make sense to me, deal is a deal & contracts are supposed to be respected, i can't find any term mentioning i have to use it slightly or anything related to restriction of usage, when it's unlimited then it should be unlimited.

I'm a web designer & work alot on uploading & downloading multimedia files, all my files are pretty mid to large sizes, in addition i really don't understand how 10 GB would be considered (even for normal user) an average of usage within a month with all these rich content, multimedia enhanced & streaming sites out there, someone should tell them that the age of plain html pages is gone now

That 10GB "ceiling" is pretty common for household internet usage, not only with what you signed but for many private use contracts "around the world" - in the course of playing WoW I've seen many folks complaining in the US and in Oceanic areas of this same thing.

Many ISPs have gone to this in recent years to both help protect more "casual" users from those who create a ton of traffic with frequent file transfers (those file transfers bog things down for everyone else far more than my MMO does) AND to help set some limits that put a bit of control back in the hands of the music / movie industry (RIAA)... the assumption there being that the folks that get throttled "often" are the ones pirating.



Meanwhile, I imagine that for BUSINESS contracts, there probably is a higher limit available, perhaps you should give them a call and find out?
__________________
The Joys of Opticianry
Reply With Quote
  #16  
Old 16.11.2009, 06:57
FriendlyKiwi's Avatar
Forum Veteran
 
Join Date: Jan 2008
Location: Shoppinzentrum
Posts: 1,781
Groaned at 19 Times in 15 Posts
Thanked 914 Times in 551 Posts
FriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond reputeFriendlyKiwi has a reputation beyond repute
Re: Sunrise Take Away Data Limits

And here's the same in German:
(1) Die Gebühr von CHF 3.50 / Tag bezieht sich auf den Zeitpunkt der ersten Nutzung bis Mitternacht desselben Tages.
(2) Fair Usage: Bei Überschreitung einer Datenmenge von 10 GB pro Monat wird die Bandbreite reduziert.

Every provider in the world has to have a fair usage policy and a mechanism to stop the extreme users from overloading the network and consuming much more resources than the average user.

Otherwise, the cost and effort to build a network would have to be dimensioned for the most extreme user, and every thing would be at least 10 times more expensive than it is today.

That's simple economics of network build.

So Fair Usage is a fact of life and you'll have to live with it - and the resulting restrictions it places on you when you get qualified as an extreme user....
__________________
Warning: may contain traces of nuts.
Reply With Quote
  #17  
Old 16.11.2009, 09:14
esto's Avatar
Forum Veteran
 
Join Date: Mar 2008
Location: CHE
Posts: 1,361
Groaned at 76 Times in 58 Posts
Thanked 3,225 Times in 1,406 Posts
esto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond repute
Re: Sunrise Take Away Data Limits

Quote:
View Post
I agree about the antenna load point, but when the modem locks on WCDMA then after i click connect it drops to HSPA automatically then this is a server side settings on particular case not due to activity overload
WCDMA (or UMTS) is the general name of the "3G" technology. HSPA is the "High Speed Packet Access" that is built on top of WDCMA that gives you super-fast data speeds of up to 7Mbps. WCDMA on it's own is limited to 384Kbps. So when your modem shows you are on HSPA, that's a good thing, and not a downgrade of any kind

....but all mobile data subscriptions in Switzerland (and most other parts of the world) are not in fact unlimited. Almost all have a "fair usage" policy of 10GB per month or so. After you pass that limit, you connection will be throttled down until the next billing cycle starts, then you will get your fast speeds back.... if you use heavy data, then look into a fixed line connection, or try to use more wifi whenever possible...
Reply With Quote
  #18  
Old 16.11.2009, 09:15
bigblue2's Avatar
Forum Legend
 
Join Date: Mar 2009
Location: Glarus
Posts: 8,082
Groaned at 484 Times in 403 Posts
Thanked 14,715 Times in 5,780 Posts
bigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond reputebigblue2 has a reputation beyond repute
Re: Sunrise Take Away Data Limits

Are you for real??, your a web designer and you have never come across a fair use policy?? even cable internet have a fair use policy, in fact every internet provider here and in the uk I have ever been with has had a fair use policy 18gb over a mobile is pretty extreme!!

How have you been tricked?? you didn't read the t&c's.

I'd say your pretty lucky they havn't barred your connection completely.
Reply With Quote
  #19  
Old 17.11.2009, 00:13
dino's Avatar
Forum Veteran
 
Join Date: Feb 2006
Location: Zurich
Posts: 1,631
Groaned at 31 Times in 24 Posts
Thanked 1,279 Times in 628 Posts
dino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond reputedino has a reputation beyond repute
Re: Sunrise Take Away Data Limits

Quote:
View Post
two points:

- 10GB over a mobile network is still a lot of data.
- They don't guarantee you a certain download speed, so just as it is with ADSL, it's on a best effort basis. In fact, it's not possible to guarantee best speed to everyone since a mobile network is a shared medium(you have to share it with everyone else connected to the same antenna) and it depends also on network coverage(how strong the signal at your current location is)

That's how the technology works. Even if they want to give you super fast speed, the can't.
while your point is valid, its got little to do with the technology and everything to do with economics.

technically it is certainly possible to size the network so that each customer can be downloading simultaneously at max rated speed. however, that would be very inefficient from an economic perspective.
Reply With Quote
  #20  
Old 17.11.2009, 08:41
esto's Avatar
Forum Veteran
 
Join Date: Mar 2008
Location: CHE
Posts: 1,361
Groaned at 76 Times in 58 Posts
Thanked 3,225 Times in 1,406 Posts
esto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond reputeesto has a reputation beyond repute
Re: Sunrise Take Away Data Limits

Quote:
View Post
while your point is valid, its got little to do with the technology and everything to do with economics.

technically it is certainly possible to size the network so that each customer can be downloading simultaneously at max rated speed. however, that would be very inefficient from an economic perspective.
Not really, the radio connection is a shared resource. If less people are using it, the more bandwidth is available to them, and hence faster speeds. Here's an example of an OVSF tree used for UMTS:



as you can see, in theory based on Spreading Factors, you can have one guy using the whole bandwidth (SF1), or 16 people taking smaller pieces of it (SF16). The network should automatically scale you to the best connection available.

more explanation here:
http://radioraiders.com/umts-data-rates-modulation.html
Reply With Quote
Reply

Tags
data limits, internet, mobile, speed, sunrise




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Dowload limits - Swisscom/Cablecom Keefyd TV/internet/telephone 39 17.01.2012 10:54
Data input Ghazale Employment 2 09.07.2008 20:55
ordering online [customs value limits?] blueshrimp Finance/banking/taxation 42 11.06.2008 12:13
Sunrise messages?? Lynn TV/internet/telephone 3 13.03.2006 00:51
Speed limits Richard Transportation/driving 9 07.02.2006 10:04


All times are GMT +2. The time now is 10:36.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0