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Old 11.01.2010, 12:31
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Windows 7 "no internet connection"

For Xmas I bought (myself!) a new PC with Win 7 installed and a Realtek Gigabit ethernet card. I plug it into my ethernet and I get the dreaded exclamation point over the network connection icon, and the report "no internet connection". I have tried everything. It works with my old PC (Win XP), I have installed the latest driver, tried bloody everything and 4 weeks later, still no progress. This is apparently a well-known problem with Win 7 and there are forums all over the web describing the same problem, but no definitive solution has been found! SO FRUSTRATING. Anyone out there figured this one out?
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Old 11.01.2010, 12:38
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Re: Windows 7 "no internet connection"

http://www.ehow.com/how_5715599_fix-...windows-7.html
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Old 11.01.2010, 12:43
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Re: Windows 7 "no internet connection"

do you have an IP Address ?

If yes, does it start with 192.168.x.x or 169.254.x.x or something else ?

If 169.254.x.x check the cable. Does it say CAT 5E or 6 ? if it only has CAT 5 printed on it, it could be the reason, but if your old PC also has Gigabit Ethernet, it is unlikely to be the fault. Are you connected to a switch before a router ? have another cable available ? try "ipconfig / release" and "ipconfig /renew"


If IP is anything else than 169.254.x.x, try "ping www.google.com" and "ping 216.239.59.99" and let us know the results.

Who is your ISP ? What router do you have ?

Doc.
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Old 11.01.2010, 13:18
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Re: Windows 7 "no internet connection"

open your LAN properties and search for new connections... normally you have to assign HOME or PUBLIC, but this can take up 30 seconds.
If you can see the back of the pc while the LAN cable is in, can you see any colors showing activity?
Can you see your modem via 192.168.1.1?
On your modem, have you blocked any MAC addresses?
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Old 11.01.2010, 13:50
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Re: Windows 7 "no internet connection"

Quote:
View Post
do you have an IP Address ?

If yes, does it start with 192.168.x.x or 169.254.x.x or something else ?

If 169.254.x.x check the cable. Does it say CAT 5E or 6 ? if it only has CAT 5 printed on it, it could be the reason, but if your old PC also has Gigabit Ethernet, it is unlikely to be the fault. Are you connected to a switch before a router ? have another cable available ? try "ipconfig / release" and "ipconfig /renew"


If IP is anything else than 169.254.x.x, try "ping www.google.com" and "ping 216.239.59.99" and let us know the results.

Who is your ISP ? What router do you have ?

Doc.
I do not have a fixed IP address, and everything is set to automatically acquire IP address and gateway. All other PCs in the house work with the router and wireless hub which is connected to it. My old PC did not have Gigabit ethernet. The ethernet plug is in the cellar, with the cable embedded in the wall going up 2 floors to the ADSL router, probably a 5e cable, but I cannot easily replace it. One funny thing, during all the fiddling around with it, I actually got it to work for a few minutes, and it worked great! Then I did something and it was back to the "no Internet connection" message. It does see the router. The router has no special settings, all connections open, no encrpytion or security, Windows firewall disabled, the simplist basic settings. ISP is profitel, ADSL modem is an older Xyzel that has been working without complaint for years.

Another funny aspect: I also bought a new notebook with Win 7 plus built in WiFi and it worked no problem from the start (wirelessly).
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Old 11.01.2010, 13:54
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Re: Windows 7 "no internet connection"

Thanks, I will try this again when I am home. I did find this solution before, but when I go to the Services window, I don't see that string, actually no services are listed in their with the "#" character!
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