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Old 11.03.2010, 17:43
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Unlimited mobile calls + unlimited mob. internet for 105 Fr.

Sunrise recently announced that they're introducing new subscription plans aimed at smart-phone owners. For 105 Fr. per month, you can get unlimited calls to all Swiss networks + unlimited mobile internet. As my Swisscom contract is up for renewal, I'm looking into this.

What are your experiences with the Sunrise network? I bought myself a prepaid card and have been checking out the network in the places I spend most of my time (in my office in Basel and at home on Lake Constance). So far so good.

Peter
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Old 11.03.2010, 17:52
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

only HSPA at 3.6Mbps
does it include tethering and hotspot usage? And is unlimited throttled at 5Gb downloaded per month or 10?
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Old 11.03.2010, 18:11
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

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only HSPA at 3.6Mbps
does it include tethering and hotspot usage? And is unlimited throttled at 5Gb downloaded per month or 10?
I take it, you work for Swisscom?

Tethering yes, AFAIK, hotspot usage - does Sunrise even have hotspots? I have never used a hotspot from my mobile phone in Switzerland. Abroad - yes, but AFAIK only Orange includes (or used to include) airtime for international hotspots. Why would I use those in Switzerland when I have HSDPA on the phone at no additional charge?
You've repeatedly been claiming Sunrise only offers 3.6mbps HSDPA - not true, according to this: http://www.prnewswire.com/news-relea...-61678937.html

They offer the same speeds as Swisscom (7.2mbps, for the time being) - and have HSDPA deployed across their whole UMTS network while Swisscom's HDSPA is still not available everywhere where they have 3G coverage. I'm not claiming their network is better - not by any means - I'm sure Swisscom has much better coverage in some areas - but along the main transit lines, e.g. from Zurich to Basel, Swisscom's network is chronically crammed. I've been a Swisscom customer for years and since the introduction of the iPhone and smartphones in general, surfing speeds on trains, in some heavy-use areas (like Zurich airport, Zurich SBB etc.) have come to a grinding halt.

AFAIK Sunrise throttles at 2gb. I couldn't care less. I'm a fairly heavy smartphone user and have never gone over 1gb. For me, it's the package of unlimited voice + a very large data allowance for 105 Fr. that looks like an excellent deal. Swisscom throws in free SMS and MMS (I use neither) for some 65 Fr. more per month.

Peter
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Old 11.03.2010, 18:19
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

actually I don't work for Swisscom.

I was looking at Swisscom, Orange and Sunrise for mobile Internet recently - my student (ahem) abo for Swisscom has just expired and I looked at the competition.

I chose none of them.

The reason I did this is I have Data Flat in my work laptop and a flat use account on my BlackBerry for calls and data..... so I use the work laptop or use Bluetooth from laptop to BB and get onto 3G from there.

From the blurb I found when looking (January 2010), the indicators were that Sunrise, like Orange, has only 3.6Mbps. If you're saying otherwise then it makes them more appealing.

The throttling disturbed me as I hit > 5Gb per month. I've been using mobile Internet rather too much in the past 2 years....that a habit has formed.

Will you use the voice and data enough to get value?
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Old 11.03.2010, 18:26
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

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actually I don't work for Swisscom.

I was looking at Swisscom, Orange and Sunrise for mobile Internet recently - my student (ahem) abo for Swisscom has just expired and I looked at the competition.

I chose none of them.

The reason I did this is I have Data Flat in my work laptop and a flat use account on my BlackBerry for calls and data..... so I use the work laptop or use Bluetooth from laptop to BB and get onto 3G from there.

From the blurb I found when looking (January 2010), the indicators were that Sunrise, like Orange, has only 3.6Mbps. If you're saying otherwise then it makes them more appealing.

The throttling disturbed me as I hit > 5Gb per month. I've been using mobile Internet rather too much in the past 2 years....that a habit has formed.

Will you use the voice and data enough to get value?
As for the speed: I don't know what do believe - apparently, Sunrise claim their network can handle 7.2mbps - but hardly anyone will be able to tell the difference since it's rare to get the full speed out of all three networks, anyway, I guess.

I don't use voice that much - but I find Swisscom's pricing somewhat over the top. I pay about 85 Fr. per month for my liberty grande + voice etc. plus another 59 for the mobile unlimited subscription I use for my commute. I'd really like to simplify things and handle everything through one subscription (I'm fine with tethering rather than using the USB stick) - and if I can save some money, that'd be even better.

Voice on Swisscom is very expensive for me - some of those people I call most often use Orange, some use Sunrise - none of them use Swisscom. Swisscom's great if you place a lot of long calls to landlines or Swisscom mobile numbers - their per-hour rates are good. But if you call people on other networks, they charge you an arm and a leg for it. Also, most of my calls are under 1 minute so I don't usually profit from the 50 rp / hour thing.

I'm really not sure about the Sunrise network, though. They don't offer a money-back guarantee like Swisscom - and I don't want to end up being locked in a 12-month contract on a network that doesn't deliver.
So far, I can't really complain - at home and at work the coverage is excellent - but I'm worried about the in-between.

I also have a blackberry from work - but they don't allow me to use it for private calls, so I need to carry another phone.

Peter
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Old 11.03.2010, 18:31
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

I put the trouble and strife on an Orange iPhone contract for something like 44 francs with 1Gb. Is your device an iPhone?

I agree that consumption of mobile data is not coming down in price as quickly as I'd expect. I also dropped Swisscom Data Flat as I'd have to pay 59 not 39 francs a month.

I see that you're trying to unify your accounts and device reliance. I've cheated a little by abusing what I get through work - but could not make a decision before giving up and doing this.
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Old 11.03.2010, 18:40
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

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I put the trouble and strife on an Orange iPhone contract for something like 44 francs with 1Gb. Is your device an iPhone?

I agree that consumption of mobile data is not coming down in price as quickly as I'd expect. I also dropped Swisscom Data Flat as I'd have to pay 59 not 39 francs a month.

I see that you're trying to unify your accounts and device reliance. I've cheated a little by abusing what I get through work - but could not make a decision before giving up and doing this.
I used to have an iPhone (that's where I got the contract from), now I use an Android phone.
I agree that Orange is cheaper - but Orange isn't an option for me, as I don't get 3G coverage through them, neither at home nor at work (for the latter, they should be ashamed - I work right next to Basel SBB...) and the lack of EDGE is a killer-argument for me. Although, as they're about to merge anyway, it doesn't really matter much if you subscribe to Orange or to Sunrise, does it :-)
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Old 11.03.2010, 18:49
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

I considered the merger and considered waiting. I believe that factored into my position now...!

Can you wait? Can you drop the contract for a while? I doubt they will do much with contracts that exist for some time but you might see new contracts changing....

When it a darn good question.

What truly are your requirements with regards to consumption? It's clear you know service offerings in your common places but the calls and surfing you need, sorry, would like......are?
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Old 11.03.2010, 20:36
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

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Can you wait? Can you drop the contract for a while? I doubt they will do much with contracts that exist for some time but you might see new contracts changing....
well, I need to cancel the contract now but it won't run out until mid May - so I have some time to wait. I don't expect the merger to go through by then, though. The antri-trust commission will have to decide whether it allows it or not by the end of April. From there it'll be another 4-6 month until it's done, so no, I can't wait that long.

As for my usage patterns: I mostly use data + perhaps 1-2 hours per month of voice-calls to all three networks.
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Old 11.03.2010, 20:51
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

dawiz, sent you pm
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Old 11.03.2010, 22:25
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Sunrise?? Never again...

I've just attempted to cancel my contract with Sunrise.. For the second time.. First time was 9th December, they told me I'd have to wait until after 25 January because my contract didn't end until 25th March.. I phoned yesterday and was told that since I hadn't cancelled my contract before 25th January, the contract has been rolled over until 25th March 2011 unless I paid them 360.-.. This is on a 10.- a month contract.. No chance.. Both conversations were in English so there's no chance I could have misunderstood. The guy on the other end of the phone started getting Xenophobic and started telling me about the laws of "his country".. Despite the fact that I probably know more about them than he does, so anyway I asked to speak to a manager, and was told nobody spoke English except him, I offered to conduct the conversation in French, he insisted that nobody in his office could speak French either.

So I've written to them and told them that it was their mistake, and unless they can prove that their advice wasn't in error, I was not prepared to pay them and more money beyond the termination date. They can take me to court if they like.. For 120.- If they do, keep an eye on 20 minutes.. You might see my ugly face.

Oh yeah, and the reason for my cancellation of the contract.. Sunrise's 3G coverage is appalling. Far far worse than Orange, which fals short of Swisscom.. You may be getting the contract for cheap, but if you cant connect with that contract, what's the point? Anyway, both Orange and Swisscom do "Unlimited" PAYG packages at a reasonable daily rate, and Orange do a 1Gb package for 35.- a month.
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Old 11.03.2010, 23:33
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

For CHF 105,-(CHF 134,-) they give you limited surf like 5'000 Kbps Download and 500 Kbps Upload.
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Old 12.03.2010, 06:18
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Re: Sunrise?? Never again...

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Oh yeah, and the reason for my cancellation of the contract.. Sunrise's 3G coverage is appalling. Far far worse than Orange, which fals short of Swisscom.. You may be getting the contract for cheap, but if you cant connect with that contract, what's the point? Anyway, both Orange and Swisscom do "Unlimited" PAYG packages at a reasonable daily rate, and Orange do a 1Gb package for 35.- a month.
The problem with Orange is that they don't offer EDGE outside their 3G coverage area (which is a total joke - I've been with them for a while). They don't cover the area where I live. For Swisscom - I'm not sure. They definitely have good customer service, there's no doubt about that. Their network has good coverage, but 3G is rather spotty as well. And where there is 3G in densely populated areas, it's usually slow enough that EDGE might actually be faster.

I use my phone at home, in my office and on the train in between. At home and in the office, I actually have better coverage with Sunrise, as it turned out yesterday - which doesn't say anything about the network quality in general. It just means that I have decent coverage at the places where I spend most of my time. On the train, I don't know yet. I'd think that Swisscom is better there. However, speeds have steadily been declining lately. While I was able to access my work network through VPN last July, nowadays that has become impossible - the 3G speed is so slow that it's become unusable for anything but google.com. Same goes for WiFi on the train. What also annoys the heck out of me, is that there's a coverage gap in the tunnel beneath Zurich airport with Swisscom. I go through there every day - means 10 minutes of work interruption. The blackberry doesn't work, either down there.

As for the contract cancellation: sorry to hear that. I know that Sunrise has lousy customer support (so does Orange). You shouldn't have called but sent the cancellation notice via signed letter 2-3 months before the contract expires. You can cancel a contract in advance, no problem. I once canceled one half a year in advance with Orange. They didn't say anything, just let me know that they'd received the cancellation.

Peter
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Old 12.03.2010, 06:21
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

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For CHF 105,-(CHF 134,-) they give you limited surf like 5'000 Kbps Download and 500 Kbps Upload.
I think you're mixing up mobile network prices with ADSL speeds here.

Peter
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Old 12.03.2010, 09:18
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

I think generally it all boils down to what we already know: Swisscom is more expensive but better quality. Sunrise is cheaper, but not as good quality. If you are happy with Swisscom and don't mind paying the prices, stay with them. If you think Sunrise has a better deal, but are willing to take the risk of losing some quality, go with them.

...if you are really interested in the Sunrise option, I would subscribe soon tho, because Orange doesn't have such attractively priced abos, and once Sunrise gets eaten by Orange, I'm sure orange will remove some of these cheap Sunrise abos. But they will probably have to honor existing Sunrise abos until the end of the contract, so I'd say now would be the time to lock in a long and cheap Sunrise abo
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Old 12.03.2010, 09:31
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Re: Sunrise?? Never again...

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I've just attempted to cancel my contract with Sunrise.. For the second time.. First time was 9th December, they told me I'd have to wait until after 25 January because my contract didn't end until 25th March.. I phoned yesterday and was told that since I hadn't cancelled my contract before 25th January, the contract has been rolled over until 25th March 2011 unless I paid them 360.-.. This is on a 10.- a month contract.. No chance.. Both conversations were in English so there's no chance I could have misunderstood. The guy on the other end of the phone started getting Xenophobic and started telling me about the laws of "his country".. Despite the fact that I probably know more about them than he does, so anyway I asked to speak to a manager, and was told nobody spoke English except him, I offered to conduct the conversation in French, he insisted that nobody in his office could speak French either.

So I've written to them and told them that it was their mistake, and unless they can prove that their advice wasn't in error, I was not prepared to pay them and more money beyond the termination date. They can take me to court if they like.. For 120.- If they do, keep an eye on 20 minutes.. You might see my ugly face.

try calling them again, during the day, then your more likely to get there own staff rather then one of the outsourced call centres.

iirc you can cancel your contract anytime in the last 3 months, its only the last month they roll it over.
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Old 12.03.2010, 09:49
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

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I think generally it all boils down to what we already know: Swisscom is more expensive but better quality. Sunrise is cheaper, but not as good quality. If you are happy with Swisscom and don't mind paying the prices, stay with them. If you think Sunrise has a better deal, but are willing to take the risk of losing some quality, go with them.

...if you are really interested in the Sunrise option, I would subscribe soon tho, because Orange doesn't have such attractively priced abos, and once Sunrise gets eaten by Orange, I'm sure orange will remove some of these cheap Sunrise abos. But they will probably have to honor existing Sunrise abos until the end of the contract, so I'd say now would be the time to lock in a long and cheap Sunrise abo
You're definitely right about quality vs. price here, at least in terms of customer service. The network won't be an issue anymore after the merger in May - both Swisscom and OrIse will have the same coverage.

As for the subscriptions and the merger: It's hard to say what they'll do with the brands. They might be required by the anti-trust watchdog to actually keep both brand-names (for a while). Then they'll most likely position Sunrise as the discount brand and Orange as the premium provider (although Sunrise apparently has more customers now than Orange and a network that's better suited for mobile internet, because they have EDGE and Orange doesn't).

I'll probably wait until the end of April before I sign up for a new contract - sent out the cancellation notice to Swisscom last night. I can still back down on that later, should I change my mind.

Peter
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Old 12.03.2010, 10:48
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

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The network won't be an issue anymore after the merger in May - both Swisscom and Orange will have the same coverage.
...in the long run, yes. But i can imagine it will take a little time to effectively integrate the networks.


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As for the subscriptions and the merger: It's hard to say what they'll do with the brands. They might be required by the anti-trust watchdog to actually keep both brand-names (for a while). Then they'll most likely position Sunrise as the discount brand and Orange as the premium provider
Usually when a larger operator eats a smaller one, the smaller one disappears. ex: Cingular -> AT&T, Alltel -> Verizon ...even diAx-> Sunrise maybe?
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Old 12.03.2010, 11:16
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

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...in the long run, yes. But i can imagine it will take a little time to effectively integrate the networks.



Usually when a larger operator eats a smaller one, the smaller one disappears. ex: Cingular -> AT&T, Alltel -> Verizon ...even diAx-> Sunrise maybe?
I'd hope Orange and Sunrise will immediately open their networks for free roaming once the merger contract has been signed. Then they'll go about optimizing the coverage.

Orange effectively bought Sunrise (they call it a merger, as always, but it really isn't) - so Sunrise would disappear, despite the fact that Sunrise is almost twice as big as Orange Switzerland. However, the antitrust agency has in the past set the rules for mergers in a way, that both brands have to be kept alive for some time. That was the case with Coop and EPA (although Coop didn't honor the deal and closed EPA anyway after a year or so, without any legal consequences).

Anyway, I'm really still hoping the take-over won't be allowed. I still think it would have devastating consequences for the market.

Peter
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Old 24.04.2010, 15:13
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Re: Unlimited mobile calls + unlimited mob. internet for 105 Fr.

So much of this advice was about a merger that could have (and in hindsight won't) happened. Out of the alternatives to gold-plated Swisscom, what is the best balance of voice and data?
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