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  #1  
Old 24.03.2010, 16:47
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Swisscom land line phone connection dillema

Hi..I am trying to get a landline connection from swisscom. I went to swiss com shop and they asked me about the phone number of the previous tenant. I have no idea about that. Also the renting agency has no clue (or they dont bother to help out). Swiss com says a line has to be free before I can have my land line subscription ..I am really confused about it. Getting phone could not get more complex..
Anyone with some advice for me,please?

Thanks for your time
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  #2  
Old 24.03.2010, 16:50
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Re: Swisscom land line phone connection dillema

You will need to get the previous tennant number.

If they were not with the same company you will have to call an electrician and they come and connect you for +- 100chf .


It truly is a hassle
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  #3  
Old 24.03.2010, 16:52
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Re: Swisscom land line phone connection dillema

I think they are both being difficult here! Swisscom should be able to find out where their wires go! By the way I am working in Swisscom right now!!

Try again at the shop, ask them for a help line number. I am also sure if the agency got off their arse they could tell you!
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Old 24.03.2010, 17:06
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Re: Swisscom land line phone connection dillema

I worked at Swisscom before and would suggest you to call 0800 800 800 and talk to them.
1. On average, the know how in the call center is higher than in the shops. They have hundreds of products and it is much easier for a call center agent to look up the processes when talking to you... I am sure that there is a process what to do if you do not know the number, so they need to look it up.
2. There you will be sure that you find somebody who speaks English well
3. I hate call centers, but the company has really a grip on the management of it: The waiting time is short (or if they do have an unexpected peak the tape will tell you how long it will take) and if they promise to call back, they always did in my case.
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  #5  
Old 24.03.2010, 17:09
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Re: Swisscom land line phone connection dillema

I had the same problem. However, because they had to send out an electrician anyway to upgrade something for fast internet, they put in a new phone line without additional charge. They were pretty good and efficient.
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  #6  
Old 24.03.2010, 17:23
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Re: Swisscom land line phone connection dillema

A lot of times, if you know the name of the previous tenant, you can look them up in the phone book. That's what I had to do.

Also, the previous tennant at my place didn't close any of his accounts for anything, so I was actually stuck with his number for a while, until they figured out that his number was still open. That was confusing.
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  #7  
Old 24.03.2010, 17:34
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Re: Swisscom land line phone connection dillema

when you take over a flat there is a protocol, and usually the previous owner is listed there on the sheet of paper with all the checks on oven cleanliness etc. You MUST have had a copy given to you buy the agency, this is a very important document!
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Old 24.03.2010, 17:36
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Re: Swisscom land line phone connection dillema

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Hi..I am trying to get a landline connection from swisscom. I went to swiss com shop and they asked me about the phone number of the previous tenant. I have no idea about that. Also the renting agency has no clue (or they dont bother to help out). Swiss com says a line has to be free before I can have my land line subscription ..I am really confused about it. Getting phone could not get more complex..
Anyone with some advice for me,please?

Thanks for your time
I agree with all the above posters.

However, sometimes when all else fails it helps to resort to threats.

In my experience Swisscome are very touchy about losing customers. maybe it has something to do with incentive payments for the front-office staff. So if they don't do what in want I threaten to take my custom to Cablecom and it works miracles.

They overcharged me on my bill once and another time there was a problem with my phone they claimed they couldn't do anything about. On both ocasions that threat got me what I wanted.
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Old 24.03.2010, 17:39
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Re: Swisscom land line phone connection dillema

I know this wont answer your question, but have you considered a VOIP phone? You can avoid the 25chf/month Swisscom fee, but still have a regular landline number.
Switzernet.com, Sipcall.ch, Voipone.ch are local providers i know out.

Another advantage of VOIP is that you can have a second landline number of your home country, therefore friend and family can call you at their local rates.
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  #10  
Old 25.03.2010, 12:14
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Re: Swisscom land line phone connection dillema

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I know this wont answer your question, but have you considered a VOIP phone? You can avoid the 25chf/month Swisscom fee, but still have a regular landline number.
Switzernet.com, Sipcall.ch, Voipone.ch are local providers i know out.

Another advantage of VOIP is that you can have a second landline number of your home country, therefore friend and family can call you at their local rates.
If the OP doesn't have a landline, chances are, he doesn't have internet, either, so VOIP would hardly be an option.

If he doesn't need internet, I'd suggest getting a Sunrise flat relax subscription and don't even bother getting a land line.
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Old 25.03.2010, 12:32
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Re: Swisscom land line phone connection dillema

Everybody needs internet .

And this being Switzerland, actually makes it more likely to have internet through Cable (tv) than over ADSL (phone). Also the new Swisscom package (tv/phone/internet) works just like that.
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Old 25.03.2010, 12:40
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Re: Swisscom land line phone connection dillema

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Everybody needs internet .

And this being Switzerland, actually makes it more likely to have internet through Cable (tv) than over ADSL (phone). Also the new Swisscom package (tv/phone/internet) works just like that.
True to all of that - perhaps getting a phone line through Cablecom then would be the easier (and cheaper) solution. We use Cablecom for calling and it works like a charm.

The new Swisscom package still needs a land-line, even though the connection fee is included in the package.
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  #13  
Old 25.03.2010, 12:40
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Re: Swisscom land line phone connection dillema

Hi shaf,

I had a similar problem trying to get my land line sorted. The previous tenants didn't have swisscom so I had to pay 150CHF to an electrician to connect it all up.

AFAIK you just need the name of the last few tenants to check this. Your agency should give you this.

If you need more help I think you have my number and email address.
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Old 12.04.2010, 12:23
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Re: Swisscom land line phone connection dillema

I had a the same pb and asked the regie for the names of all previous tenants.
Fortunately too, because Swisscom had no records for the first four previous tenants, but the fifth one rang their bell.
Thus I avoided paying an electrician to identifiy the physical line to my apartment.
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Old 08.09.2011, 18:44
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Re: Swisscom land line phone connection dillema

Well I have been in this dilemma recently and figured I would post my findings.

In short I have to pay for the electrician to hook us up. Otherwise Swisscom won't even proceed.

Basically what seems to happen is that Swisscom has a policy of reserving the line for about 6 months. After that it is "released" and might be used for another household, apparently they don't like to leave "open" lines.

Swisscom, Orange (talking about Swisscom as they don't own the line) and various electricians all told the same story about the process. The only variation seemed to be that the electricians reported that in their experience this happens to be after about a year.

In my case the last renter did not have a phone connection for 5 years, I also had the details of the two previous renters including their telephone numbers and Swisscom could find these and confirmed them as being disconnected since.

Tip for getting an electrician, use the yellow pages (local.ch) and call a few and ask on what terms (price/time frame) they are available. After discussion on the phone, write an e-mail to confirm the agreement and ask them to call for an appointment. You now how have a trace on the price agreed, etc.

My local electrician that Swisscom arranged was not available for at least 3+ weeks due to workload.
I tried some in the village nearby and all 3 offered 250,- (+/- 10 minutes for me I pass by daily), their estimation was about 2.5 hours of work including traveling time.
I found 2 more in my own village and they offered about 100,- if paid by cheque or 80,- if paid cash. Their estimate was that it would be about an hours work.
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Old 06.03.2012, 14:53
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Re: Swisscom land line phone connection dillema

I've had this done before and paid little to nothing. But this time when I moved, the electrician had to run a new wire to just outside my door to just inside my door, install the connection box, and figure out how to hook up the connection at the patch panel (which he didn't seem to know how to do).

he seemed confused and had to keep calling for help which extended his stay. in the end, he couldn't get it to work, said it was on Swisscom's end, and he left. no phone. no internet.

after a week, I got Swisscom to finally come by. they were here less than 5 minutes and had it working. though i have no proof, i got the impression that they had to correct what the previous electrican did wrong.

got the bill today: 575 CHF for a wire, a box and what was claimed to be two hours of work with an end result of NO service. HA!

i've sent an email - and will probably have to write a letter - objecting to the HUGE amount (looks like 250 is a reasonable max on this thread). if they refuse to adjust the bill to what would be fair (materials and time req'd to pull the wire and install the box), what other recourse do i have?

it's my understanding that in CH, i have to pay or else. is there anything i can do?
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