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Old 28.07.2006, 19:07
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Mobile phone cancellation - englishforum to the rescue!

Just went to cancel my mobile for the end of September and was told I'd have to hold it until the end of June next year!

Luckily, we'd had a thread here a while back which thrashed this sort of thing out and I was able to reference the fact that I'd had an 'old' contract signed before 31st May 2001 - so could cancel with 60 days notice period. Phew!
http://www.englishforum.ch/help-tips...-problems.html
http://custhelp.sunrise.ch/cgi-bin/r...hp?p_faqid=337

Actually, I'm getting it changed to a PAYG account so as to keep the number but without a monthly payment.


Just to reiterate to anyone with a more recently signed mobile contract - those things roll over for one to two years at the end of every cancellation period so make sure you get your cancellation in two months before that date.... I know that if I do return to CH I won't be taking out an abo but will just be using pay as you go.

A good tip from Mark back in that thread, for such stupid long term rolling contracts: Your best bet is to give official notice of cancellation immediately after you sign the contract. That way you don't get caught by the rollover and they'll try and get you to re-sign closer to the quit time anyway (maybe with some sort of incentive too).


One thing, if you officially quit the country (ie hand back your permit) you can get a letter from your Gemeinde that allows you to cancel the contract regardless. I'm not doing that (yet) so I almost got caught out.

Gav
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  #2  
Old 28.07.2006, 19:20
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Re: Mobile phone cancellation - englishforum to the rescue!

Well done. For people who want prepaid, get yallo. For 59 CHF you get a phone, sim and 20 CHF included,and 39 ct /min, and 5 ct to other yallo phones and 39 ct abroad
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  #3  
Old 29.07.2006, 12:53
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Re: Mobile phone cancellation - englishforum to the rescue!

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Well done. For people who want prepaid, get yallo. For 59 CHF you get a phone, sim and 20 CHF included,and 39 ct /min, and 5 ct to other yallo phones and 39 ct abroad
Good tip - I'll look into it.

Also, got stung on the Cablemodem. Decided to do some checking yesterday and the damn thing has a 3 month quit period. Got my letter sent off 'eingeschreiben' this morning so I get to quit for the end of October. 75CHF down the drain

Gav
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Old 19.12.2007, 00:30
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Re: Mobile phone cancellation - englishforum to the rescue!

Cant believe that after 3 years in Switz I just got done by this one as well. By swisscom. The hilarious part is that I actually wanted to stay with Swisscom and upgrade my handset on the same contract, but, since the deals for new customers are much better than for "loyal" customers (a point met with blank stares by the store clerk) I smartly remarked that I would just quit my contract and start again with a shiny new phone.

Baboom - not until august 08 you wont!

What I really loved was the swisscom store clerks reaction when I told him that I think it stinks and that I will now never come back to swisscom. - Just another vacant look, with a hint of "whatever".
Lovin' that customer focus.
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  #5  
Old 19.12.2007, 11:16
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Re: Mobile phone cancellation - englishforum to the rescue!

It may help to complain to the 'care' line. Tell them your grievances and tell them you're really annoyed by their local store reaction. I did this recently with Orange and to their credit they dealt with my issue promptly and considerately. I complained about the actual behaviour of the store staff and within 24 hours had a call from the store manager, cap in hand, offering all sorts of solutions and fancy new phone choices. Couldn't be happier.

Until I realised 'pay as you go' is the only sensible option for private users and I'd just signed another two year contract...
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Old 19.12.2007, 11:22
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Re: Mobile phone cancellation - englishforum to the rescue!

I recently wanted to change my phone and internet from Sunrise to Swisscom. Sunrise wanted to charge me several hundred francs to quit my contract early (still cheaper than paying the monthly fee until the contract ran out)

Anyway, I explained this to Swisscom and they offered to pay 50% of the fee. After some further negotiation (I was signing up for phone line, internet and bluewin TV) they agreed to pay 75% of the fee.
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Old 08.02.2008, 16:34
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Re: Mobile phone cancellation - englishforum to the rescue!

Do you know how much it is to cancel an internet subscription early? what is the fee? when you say "hundreds of dollars", how much was it exactly?
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Old 08.02.2008, 16:38
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Re: Mobile phone cancellation - englishforum to the rescue!

Most such contracts have a fixed penalty fee if you quit early. It should be in the contract you signed. This is often waived if you do an upgrade or a contract extension with a down grade, depending how far into the contract you are. If you lost the contract, phone up the customer care - they should know
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Old 08.02.2008, 16:41
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Re: Mobile phone cancellation - englishforum to the rescue!

I don't have a contract yet as I haven't signed up for internet service. I am only here for 6 months so I know no matter what I will have to pay the fine. Just trying to see if it's even worth it....6 months without internet or pay the fine.. = (
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Old 06.04.2010, 12:53
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Re: Mobile phone cancellation - englishforum to the rescue!

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One thing, if you officially quit the country (ie hand back your permit) you can get a letter from your Gemeinde that allows you to cancel the contract regardless. I'm not doing that (yet) so I almost got caught out.

Gav
Can anyone confirm/deny this? (Sorry if this has been discussed elsewhere - I couldn't find it).

I am considering getting a mobile phone contract, after 2yrs on PAYG. As I want an iphone and the charges for the handset on a 2yr contract are enormously different to a 1yr contract I was wondering what would happen if I took out the 2yr contract and then left before that expired?

Any information is gratefully received!
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Old 06.04.2010, 13:56
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Re: Mobile phone cancellation - englishforum to the rescue!

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Good tip - I'll look into it.

Also, got stung on the Cablemodem. Decided to do some checking yesterday and the damn thing has a 3 month quit period. Got my letter sent off 'eingeschreiben' this morning so I get to quit for the end of October. 75CHF down the drain

Gav
Just wanted to say, if your contract is with cablecom and it was signed before 2006 or something (I can't remember), it works the same way - 3 months notice is enough as the contract does not roll over for a further 12 months automatically.

Another point, usually you won't have to pay early termination fees if you can prove that you are moving abroad. This should be the case for internet, phone, even gym memberships. Do read the fineprint...
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  #12  
Old 07.04.2010, 11:46
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Re: Mobile phone cancellation - englishforum to the rescue!

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Can anyone confirm/deny this? (Sorry if this has been discussed elsewhere - I couldn't find it).

I am considering getting a mobile phone contract, after 2yrs on PAYG. As I want an iphone and the charges for the handset on a 2yr contract are enormously different to a 1yr contract I was wondering what would happen if I took out the 2yr contract and then left before that expired?

Any information is gratefully received!
As an update to all who are interested, here are the cancellation terms as specified in Orange contracts for early termination:

-CHF100 for contracts less than 1mth
-CHF300 for contracts of 12mths
-CHF500 for contracts of 24mths

BUT...if you have an iphone, then the fees are:

-CHF600 for contracts of 12mths
-CHF800 for contracts of 24mths

They make no mention in this document of early termination if you are leaving the country, however they could stick to these terms as the contract language is pretty clear.

The interesting one is the 600CHF charge for a 12mth iphone contract. If you took out a price plan of 49CHF/month the cancellation charge equates to more than 12mths of the subscription payments! On the 24mth contract it equates to over 16mths worth of payments. Once you've passed the point of having the phone for 8mths you're better off paying the monthly fee, unless you can negotiate out of the contract.
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Old 12.04.2010, 13:54
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Re: Mobile phone cancellation - englishforum to the rescue!

Is there anything that works "normally" in this country?

40 CHF for a SIM card so I can spend more money on their service!!

It is hilarious!! What a country!!
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Old 05.06.2013, 20:34
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Re: Mobile phone cancellation - englishforum to the rescue!

Hi. my friend was on b-permit in Switzerland for 18 months and he has 2 orange contracts. he had to go back to India due to some family emergency and is not coming back. will he face any problems for not paying the bills or not ending the contract?
Thank you.
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Old 05.06.2013, 21:01
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Re: Mobile phone cancellation - englishforum to the rescue!

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Hi. my friend was on b-permit in Switzerland for 18 months and he has 2 orange contracts. he had to go back to India due to some family emergency and is not coming back. will he face any problems for not paying the bills or not ending the contract?
Thank you.
Rahul, Nil has answered to your question in another thread here
Tell your friend back in India to write to Orange explaining his reasons for leaving at short notice and that he might not be returning back to Switzerland and also ask how much he owes to Orange and further request if orange can reduce the charges.
Like Nil has said bill will get bigger and he might risk jail. In the end is it worth it!!
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Old 05.06.2013, 22:35
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Re: Mobile phone cancellation - englishforum to the rescue!

hello. Thank you for the response. Yes I read Nil's reply too.
I know its not worth, but the thing is he was supposed to work here for next 6 months as a intern and he would have paid the bills anyway.
Now that he is gone, his b-permit will automatically expire in 30 days if he does not enter the country.
He is not coming back to Switzerland in the future so will it be any problem for him back home? One on my friend from Greece said that he will be banned to enter the country for two years. is that true? you said it too. But is there any fix duration?
Thank you so much for the replies.
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