Go Back   English Forum Switzerland > Help & tips > TV/internet/telephone  
Reply
 
Thread Tools Display Modes
  #1  
Old 23.05.2010, 18:03
Forum Veteran
 
Join Date: Jan 2010
Location: Monaco
Posts: 515
Groaned at 61 Times in 27 Posts
Thanked 658 Times in 281 Posts
scrambled has a reputation beyond reputescrambled has a reputation beyond reputescrambled has a reputation beyond reputescrambled has a reputation beyond repute
how long does cablecom take to deliver their installation package for internet?

I searched the forums but the last relevant information seems to be from 2008 and it said about 7 days.

I ordered internet on May 7 here in 8003 zurich. Still waiting. Is this normal to wait this long?
Reply With Quote
  #2  
Old 23.05.2010, 18:20
fduvall's Avatar
Forum Veteran
 
Join Date: Apr 2007
Location: Used to be Zurich
Posts: 1,499
Groaned at 30 Times in 25 Posts
Thanked 1,407 Times in 684 Posts
fduvall has a reputation beyond reputefduvall has a reputation beyond reputefduvall has a reputation beyond reputefduvall has a reputation beyond reputefduvall has a reputation beyond repute
Re: how long does cablecom take to deliver their installation package for internet?

It has been a while since I first subscribed, but when I upgraded a few months ago, I received a new set top box and modem (two packages) within 3 days.

So I would say give a call and check what is happening. I am in Zurich. I know many complain about Cablecom and customer service, but I have been very satisfied with customer service, even when problems have needed resolution.

Good luck!

Quote:
View Post
I searched the forums but the last relevant information seems to be from 2008 and it said about 7 days.

I ordered internet on May 7 here in 8003 zurich. Still waiting. Is this normal to wait this long?
Reply With Quote
This user would like to thank fduvall for this useful post:
  #3  
Old 23.05.2010, 18:30
CheesyKiwi's Avatar
Forum Veteran
 
Join Date: Nov 2009
Location: Basel, Bruderholz
Posts: 509
Groaned at 3 Times in 3 Posts
Thanked 363 Times in 160 Posts
CheesyKiwi has a reputation beyond reputeCheesyKiwi has a reputation beyond reputeCheesyKiwi has a reputation beyond reputeCheesyKiwi has a reputation beyond repute
Re: how long does cablecom take to deliver their installation package for internet?

10 days it took, that was... 2 months ago.

The package showed up 2 days before the earliest date we could choose (2 weeks and a day when the signup was done) when signing up online. The modem et al worked that day as well when it was connected up!

CK
Reply With Quote
This user would like to thank CheesyKiwi for this useful post:
  #4  
Old 23.05.2010, 18:54
jsheca's Avatar
Junior Member
 
Join Date: Dec 2007
Location: Zurich
Posts: 45
Groaned at 0 Times in 0 Posts
Thanked 6 Times in 5 Posts
jsheca has no particular reputation at present
Re: how long does cablecom take to deliver their installation package for internet?

I made an order last last 2 weeks.. It took 3 days after I made the subscription online.. (there's an option to be delivered as soon as possible in the form). You can contact the people from commercial for the delivery status..
Reply With Quote
This user would like to thank jsheca for this useful post:
  #5  
Old 23.05.2010, 19:04
Forum Veteran
 
Join Date: Jan 2010
Location: Monaco
Posts: 515
Groaned at 61 Times in 27 Posts
Thanked 658 Times in 281 Posts
scrambled has a reputation beyond reputescrambled has a reputation beyond reputescrambled has a reputation beyond reputescrambled has a reputation beyond repute
Re: how long does cablecom take to deliver their installation package for internet?

thanks everybody. i will call them to find out.
Reply With Quote
  #6  
Old 23.05.2010, 19:08
Upthehatters2008's Avatar
Forum Legend
 
Join Date: May 2010
Location: In the kitchen at parties.
Posts: 4,569
Groaned at 208 Times in 122 Posts
Thanked 6,078 Times in 2,378 Posts
Upthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond repute
Re: how long does cablecom take to deliver their installation package for internet?

Quote:
View Post
I searched the forums but the last relevant information seems to be from 2008 and it said about 7 days.

I ordered internet on May 7 here in 8003 zurich. Still waiting. Is this normal to wait this long?
I signed up when they released the new 100Mb package and got the routers to match (Sitecom gaming router). I waited the full 2 weeks, nothing arrived, went the whole hog in complaining and threatening to take my business elsewhere. They arranged for me to pick up the router etc the same day at one of their service points, gave me 6 months Internet at 1/2 price. I was up and running that evening within an hour of getting home.

Their is high demand for the new packages and the routers are in short supply. This could go on for a while.
Reply With Quote
  #7  
Old 23.05.2010, 19:11
Forum Veteran
 
Join Date: Jan 2010
Location: Monaco
Posts: 515
Groaned at 61 Times in 27 Posts
Thanked 658 Times in 281 Posts
scrambled has a reputation beyond reputescrambled has a reputation beyond reputescrambled has a reputation beyond reputescrambled has a reputation beyond repute
Re: how long does cablecom take to deliver their installation package for internet?

Quote:
View Post
I signed up when they released the new 100Mb package and got the routers to match (Sitecom gaming router). I waited the full 2 weeks, nothing arrived, went the whole hog in complaining and threatening to take my business elsewhere. They arranged for me to pick up the router etc the same day at one of their service points, gave me 6 months Internet at 1/2 price. I was up and running that evening within an hour of getting home.

Their is high demand for the new packages and the routers are in short supply. This could go on for a while.
The problem was the router or the modem?
Reply With Quote
  #8  
Old 23.05.2010, 19:13
Upthehatters2008's Avatar
Forum Legend
 
Join Date: May 2010
Location: In the kitchen at parties.
Posts: 4,569
Groaned at 208 Times in 122 Posts
Thanked 6,078 Times in 2,378 Posts
Upthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond repute
Re: how long does cablecom take to deliver their installation package for internet?

Quote:
View Post
The problem was the router or the modem?
The problem was nothing had arrived , router , modem , nix...
Reply With Quote
  #9  
Old 23.05.2010, 19:22
Forum Veteran
 
Join Date: Jan 2010
Location: Monaco
Posts: 515
Groaned at 61 Times in 27 Posts
Thanked 658 Times in 281 Posts
scrambled has a reputation beyond reputescrambled has a reputation beyond reputescrambled has a reputation beyond reputescrambled has a reputation beyond repute
Re: how long does cablecom take to deliver their installation package for internet?

argh! even if this package does arrive, i wont be home to receive it, so i'll have to pick it up anyways. it would be better if i could just go to their building somewhere and grab it myself.
Reply With Quote
  #10  
Old 23.05.2010, 19:26
Upthehatters2008's Avatar
Forum Legend
 
Join Date: May 2010
Location: In the kitchen at parties.
Posts: 4,569
Groaned at 208 Times in 122 Posts
Thanked 6,078 Times in 2,378 Posts
Upthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond reputeUpthehatters2008 has a reputation beyond repute
Re: how long does cablecom take to deliver their installation package for internet?

Quote:
View Post
argh! even if this package does arrive, i wont be home to receive it, so i'll have to pick it up anyways. it would be better if i could just go to their building somewhere and grab it myself.
They have a customer service point in Zoll Strasse right next to HB. I was in and out in 15 minutes. They made me sign a second contract after they cancelled the first. Next day I got the yellow note in my post box probably asking me to pick up the old one. I never collected it under advice as it might have re-activated the old account and I might have been double billed.

Last edited by Upthehatters2008; 23.05.2010 at 19:28. Reason: Bad URL removed.
Reply With Quote
  #11  
Old 23.05.2010, 21:15
Newbie 1st class
 
Join Date: Jul 2009
Location: Now back in the UK
Posts: 12
Groaned at 0 Times in 0 Posts
Thanked 2 Times in 2 Posts
handyspanner has no particular reputation at present
Re: how long does cablecom take to deliver their installation package for internet?

I signed up 4 CC and it was all delivered and running within 2days. They were very good and the service since has been exceptional. I have not experienced any of the issues I read on here, however, that may highlight how people go about things!!

Regards,

HS
Reply With Quote
  #12  
Old 23.05.2010, 22:44
Newbie
 
Join Date: Mar 2010
Location: Zurich
Posts: 5
Groaned at 0 Times in 0 Posts
Thanked 1 Time in 1 Post
kasumaz has no particular reputation at present
Re: how long does cablecom take to deliver their installation package for internet?

I ordered on a Friday about a week ago and on Wednesday 5 days after, I had received the router. But I used the swisscom wifi mobile internet from the time I arrived until I had the broadband working. The swisscom was quite good actually. It costed 100 CHFs for the USB thingy and you get 5 days of credit with that. And if you top up in a Swisscom/mobile shop, its 4 CHFs per day after that. But I did see something even cheaper the other day!! Its not bad until you get the real broadband,
Reply With Quote
Reply




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off


Similar Threads
Thread Thread Starter Forum Replies Last Post
Tv and Internet Package - Best Options? irishness TV/internet/telephone 7 25.02.2018 12:38
Installation of Cablecom Digital (Lausanne) APP TV/internet/telephone 8 05.09.2008 16:08
Cablecom TV - apartment installation problem alexandre TV/internet/telephone 2 25.02.2008 17:11
Cablecom Digital TV installation Singingviola TV/internet/telephone 9 04.11.2007 00:32
Bluwin internet installation in English brie TV/internet/telephone 7 18.03.2007 20:59


All times are GMT +2. The time now is 19:38.


Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2020, Jelsoft Enterprises Ltd.
LinkBacks Enabled by vBSEO 3.1.0