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  #21  
Old 18.09.2010, 23:46
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Re: Wireless connection but can't connect to internet

Here's how to change to the Google DNS http://code.google.com/speed/public-dns/docs/using.html

Probably not much use to anyone trying to use Bluewin until they are reconnected!

By the way, my internet seems to be much faster than it ever was with the Bluewin DNS, so I think I'll keep using 8.8.8.8 even after Swisscom has got its act together.

Last edited by Beanie101; 18.09.2010 at 23:50. Reason: Additional information
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  #22  
Old 19.09.2010, 00:08
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Re: Wireless connection but can't connect to internet

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Here's how to change to the Google DNS http://code.google.com/speed/public-dns/docs/using.html

Probably not much use to anyone trying to use Bluewin until they are reconnected!

By the way, my internet seems to be much faster than it ever was with the Bluewin DNS, so I think I'll keep using 8.8.8.8 even after Swisscom has got its act together.

Interesting.
We run our own resolvers (that's the thing people falsely call "DNS", following the equally wrong wording in the corresponding setting in most operating system's configuration dialogs) and I did run some tests with
http://code.google.com/p/namebench/
some time ago.
Bluewin's DNS was very fast - faster than Google-DNS, faster than my own resolvers.
They may have improved the performance, though.
Obviously, today would be a bad day to re-run the tests...
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  #23  
Old 19.09.2010, 03:07
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Re: Wireless connection but can't connect to internet

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I'm going to change my default DNS to OpenDNS from now on
Goto grc.com, they have a dns test that will tell you which DNS servers are best for you and recommend a backup...

http://www.grc.com/dns/benchmark.

The results may surprise you...
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  #24  
Old 19.09.2010, 03:09
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Re: Wireless connection but can't connect to internet

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Interesting.
We run our own resolvers (that's the thing people falsely call "DNS", following the equally wrong wording in the corresponding setting in most operating system's configuration dialogs) and I did run some tests with
http://code.google.com/p/namebench/
some time ago.
Bluewin's DNS was very fast - faster than Google-DNS, faster than my own resolvers.
They may have improved the performance, though.
Obviously, today would be a bad day to re-run the tests...
Why do you call them false ? Names resolvers have always been synonymous with DNS servers. Surely at this level you would not nitpick the difference ?
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  #25  
Old 19.09.2010, 03:16
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Re: Wireless connection but can't connect to internet

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Here's how to change to the Google DNS http://code.google.com/speed/public-dns/docs/using.html

Probably not much use to anyone trying to use Bluewin until they are reconnected!

By the way, my internet seems to be much faster than it ever was with the Bluewin DNS, so I think I'll keep using 8.8.8.8 even after Swisscom has got its act together.
Maybe they were hit during an outage or downtime, no name resolver is going to be faster than your ISP simply because the DNS resolvers are still within the same private network, accessed much quicker than any external DNS providers. Only if your ISP's servers are over loaded will any WWW based resolvers be faster. Only If you are having problems with your your DNS resolvers should you bother with external providers...even then these problems were probably only temporary and you should switch back.
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  #26  
Old 19.09.2010, 10:25
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Re: Wireless connection but can't connect to internet

I'm new to Windows system. Can someone explain in steps how I change this DNS number so that internet works properly. Yesterday was another big DNS problem with Swisscom but I don't know how to fix it in the windows Vista internet settings.ThanksPS: I dont have wireless LAN.
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  #27  
Old 19.09.2010, 10:27
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Re: Wireless connection but can't connect to internet

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A new internet access problem seems to have arisen for Bluewin customers of their ADSL/VDSL service since early this afternoon. As far as I can see, it is affecting customers all over Switzerland. Not that you would know anything from the Swisscom or Bluewin sites, and the hotline had still had managed to answer my call after 25 minutes of musak...

Anyway, according to a German-language forum (which I finally managed to find on my mobile), the solution is to change the internet DNS setting to the Google address of 8.8.8.8. I've done it, which is why I can now complain about Swisscom's poor customer service. I've wasted hours and hours this afternoon trying to fix what I thought was a problem with my own system.

Apparently, this also happened last January with a similar lack of information from Swisscom. I'm not impressed.
I also had the same issue with Bluewin. i was wasting more than 5 hours to fix it as assumed that the problem has created at my own system.
Now its working fine,,,
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  #28  
Old 19.09.2010, 10:32
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Re: Wireless connection but can't connect to internet

yes, I spent also some time testing all my home network and rebooting all wifi access points and routers. There is poor information from swisscom. They could send a SMS to their xDSL customers at least.
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  #29  
Old 19.09.2010, 11:07
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Re: Wireless connection but can't connect to internet

Interesting; explains the major delays yesterday online.

But it seems all right now. Do I still need to change the DNS?

Looking at the connection, on my Win7 system it says

IPv4 Connectivity - internet
IPv6 Connectivity - no internet access

Is this related?
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  #30  
Old 20.09.2010, 13:38
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Re: Wireless connection but can't connect to internet

That will explain why in the afternoon I had no wireless connection working on my phone. But in the evening I could get online from my laptop.

I looked at the documentation for our VDSL router and could not see any reference to IPV6, so I assume it is NOT supported.

Out of curiosity, I installed this on my XP laptop (from a CMD window).

C:\>ipv6 install

I was then able to see the ipv6 setup using.

ipconfig /all

Also there is a specific IPV6 command to see the setup (which I can't remember without looking it up again).

Anyhow I could make internal connections, but no Web access. I looked on the router and saw no indications of IPV6 even after a reboot.

I then removed the IPV6

C:\>ipv6 uninstall

and everything worked again.

Since Swisscom have been testing IPV6 since 2003 I would have thought the new devices being sent to customers would already support this. Guess I will receive a new device in next year or two which support IPv6. We have had VDSL for about a year.

I have sent a message to Swisscom support asking about IPv6 so will see what they come back with.
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  #31  
Old 05.08.2011, 19:49
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Re: Wireless connection but can't connect to internet

Well Swisscom seem to have lost connection again for all mobile devices! Woot! Can't do bugger all without a working smartphone now days. So reliant on technology.

Perhaps it would be better to get some flint and steel and go and live in the hills.
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  #32  
Old 09.11.2014, 21:01
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Re: Wireless connection but can't connect to internet

Is this perhaps happening again these last ~5 days?
I live in a flatshare and none of my flatmates is able to access the internet.
That is - permanently; last days I could grab 20-30 seconds but got immediately disconnected, today not even that.
I am in no position to play with the router settings, but I would also like to know if this is "widespread".
I live in Basel. Does anyone else there have issues?
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  #33  
Old 09.11.2014, 21:45
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Re: Wireless connection but can't connect to internet

it's a Swisscom device?
why can't you adjust the router settings?
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  #34  
Old 09.11.2014, 22:00
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Re: Wireless connection but can't connect to internet

Perhaps the signal is weaker in Croatia.

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it's a Swisscom device?
why can't you adjust the router settings?
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  #35  
Old 09.11.2014, 22:03
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Re: Wireless connection but can't connect to internet

Maybe the wireless part of the router is dying?
Mine's certainly been acting-up, too, over the last weeks.

If owned that thing for nine years, so I kind if hope it dies soon so I can buy a new one ;-)

But it could also be that some neighbor has a very powerful AP and that is bogging the spectrum down.
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  #36  
Old 09.11.2014, 22:42
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Re: Wireless connection but can't connect to internet

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Perhaps the signal is weaker in Croatia.
Good one
Sorry, location remained since I joined the forum before arriving here.
Updated now, thanks for bringing it up.

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it's a Swisscom device?
why can't you adjust the router settings?
Yup, a Motorola router.
The landlady was away and I don't have the admin pass.
I will check tomorrow if the issue persists, or at least tell her to call the service about it.
Just wanted to check if our LAN is the only one with issues, or it's a broader effect.

Cheers
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  #37  
Old 17.11.2014, 11:31
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Re: Wireless connection but can't connect to internet

OK it's been going on for two weeks now, and I can't find any info anywhere about whether it is "global" for Swisscom around Basel (as my co-tenants, who spoke to the landlords, to whom Swisscom service answered, say).

Swisscom's site doesn't state anything either, and I don't see any rants here on the forum, so I am only left with conclusion they are talking bull.

Anyone with some refreshed info?

p.s. Landlords are in vacation for two weeks, and I have no admin pass to adjust any router settings (tried all "defaults" I could find), e.g. to change default DNS servers etc.
Do I have any "authority" to call Swisscom about this on my own?

Thanks.

Last edited by gipfelisturmer; 17.11.2014 at 11:45.
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  #38  
Old 17.11.2014, 11:47
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Re: Wireless connection but can't connect to internet

The Swisscom router is a piece of s***, replace it. Could be interference from a neighbour's router too.

Mine used to connects at the edge of wifi range then drops out, continual loop of connection/disconnection. How strong is the signal?
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  #39  
Old 17.11.2014, 11:50
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Re: Wireless connection but can't connect to internet

You can certainly call them using your landline, the fact that you're using the affected line will be authorization enough. I did that to cancel an ADSL subscription earlier this year, no questions asked.

But be careful, if you order them to do something you'll probably be the one to pay, and not your landlord.
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Old 17.11.2014, 12:00
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Re: Wireless connection but can't connect to internet

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OK it's been going on for two weeks now, and I can't find any info anywhere about whether it is "global" for Swisscom around Basel (as my co-tenants, who spoke to the landlords, to whom Swisscom service answered, say).

Swisscom's site doesn't state anything either, and I don't see any rants here on the forum, so I am only left with conclusion they are talking bull.

Anyone with some refreshed info?

p.s. Landlords are in vacation for two weeks, and I have no admin pass to adjust any router settings (tried all "defaults" I could find), e.g. to change default DNS servers etc.
Do I have any "authority" to call Swisscom about this on my own?

Thanks.
What OS do you have?
Can you "ping" the router when it's happening?
Can you ping 8.8.8.8 when it's happening?
Etc...

As said by the other user, you'd better use a proper wireless router and turn your "modem" into bridge, leaving all the wifi to the powerful router.

I have one to sell (http://www.cnet.com/products/linksys...reless-router/), it's yours for 40chf + shipping if you want.

Oh and I'll pre-configure it for you. You will just have to put the internet cable in the right place.

It will easily cope with at least 5 devices connected, it's way more powerful than a provider device..


Anyway, to come back to your issue, you need to do the basic tests mentioned above, post the results.
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