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Old 26.10.2010, 19:23
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How to get to an English-speaker at Cablecom Customer Service.

Apparently, if you can get to a Swiss German speaking portion of the call center, you can request an English speaker.

I had a coworker who spoke German guide me through their phone system to this point, but we did not write down the options he had to choose to end up in this portion of the phone system.

Do you know what numbers to punch in to get to this point?
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Old 26.10.2010, 19:43
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Re: How to get to an English-speaker at Cablecom Customer Service.

I always just asked the CSR if he/she speaks English. Most of the time they say, "A little bit..." and speak perfectly. I think 2-3 times in 5 years they have asked if someone can call me back, which they always have done.

I am in Zurich, and seem to be one of the CC defenders, but I have honestly never really had a situation where they did not come through for me. A couple of times it took a few extra calls, and once where internet was out for 3 days, but nothing more serious.

Good luck and just call back if you don't get what you need the first time.

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Apparently, if you can get to a Swiss German speaking portion of the call center, you can request an English speaker.

I had a coworker who spoke German guide me through their phone system to this point, but we did not write down the options he had to choose to end up in this portion of the phone system.

Do you know what numbers to punch in to get to this point?
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Old 26.10.2010, 19:49
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Re: How to get to an English-speaker at Cablecom Customer Service.

I live in the German speaking region and at all times have managed to find someone using the German option to converse in English.

http://www.cablecom.ch/en/b2c/support.htm

Click on Contact and leave a number might just work as well.
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Old 27.10.2010, 18:17
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Re: How to get to an English-speaker at Cablecom Customer Service.

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I live in the German speaking region and at all times have managed to find someone using the German option to converse in English.

http://www.cablecom.ch/en/b2c/support.htm

Click on Contact and leave a number might just work as well.
JRSPet for teh win!!11!!!!

When I gave them my phone number, I was called by an English automated system to confirm that I wished to be contacted by phone and then sent to an English speaking representative.
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Old 27.10.2010, 18:20
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Re: How to get to an English-speaker at Cablecom Customer Service.

Am glad it worked out well for you.
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Old 27.10.2010, 18:45
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Re: How to get to an English-speaker at Cablecom Customer Service.

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I always just asked the CSR if he/she speaks English. Most of the time they say, "A little bit..." and speak perfectly. I think 2-3 times in 5 years they have asked if someone can call me back, which they always have done.

I am in Zurich, and seem to be one of the CC defenders, but I have honestly never really had a situation where they did not come through for me. A couple of times it took a few extra calls, and once where internet was out for 3 days, but nothing more serious.

Good luck and just call back if you don't get what you need the first time.
fduvall, I totally agree with you. Many CSRs do speak English and, in my case, are happy to switch when the going gets tough with my German . On the rare occasion where they do not, someone who does has always called me back promptly. Like you, so far CableCom have always come through for me.
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