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Old 04.11.2010, 10:58
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Dialling International Toll Free Number

Hi,

I am trying to dial international toll free number. From the desk phone it works (00 800 8353 4726); but from the mobile phone (Orange) I am unable to do it.

Did anyone have same problem? Any ways to solve it?

I tried with:
00 800 8353 4726
+ 800 8353 4726

but without success.

Note that this is international toll free number; and not local CH one; therefore two leading zeros.

Any help is appreciated. Thanks!
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  #2  
Old 04.11.2010, 11:02
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Re: Dialling International Toll Free Number

You have to use the country code first. For example:

+41 800 8353 4726 if it was swiss number.

or

00 49 800 8353 4726 if it was german number.

Hope this helps.

Cheers
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  #3  
Old 04.11.2010, 11:03
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Re: Dialling International Toll Free Number

I changed my land-line away from Tele 2 as they did not cover free 0800 numbers aboard. Sunrise do...
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Old 04.11.2010, 11:03
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Re: Dialling International Toll Free Number

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You have to use the country code first. For example:

+41 800 8353 4726 if it was swiss number.

or

00 49 800 8353 4726 if it was german number.

Hope this helps.

Cheers
I don't think this is what the OP means. I originally suggested Skype as that is what I do for foreign 800 numbers. But according to the OP, there is not country code?! Do such number exists: truly international 800 numbers?
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Old 04.11.2010, 11:05
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Re: Dialling International Toll Free Number

Orange do not participate in the UIFN (Universal International Freephone Number aka +800) program.

Only the following operators here in Switzerland do:

Carrier1 International GmbH
Global Networks, Inc.
Swisscom AG
elephanttalk.com

http://www.itu.int/cgi-bin/htsh/uifn...deration+of%29
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  #6  
Old 04.11.2010, 11:07
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Re: Dialling International Toll Free Number

In case it is a US toll free number, one would dial +1 800 xxxxx or 00 1 800 xxxxx
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Old 04.11.2010, 11:09
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Re: Dialling International Toll Free Number

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I don't think this is what the OP means. I originally suggested Skype as that is what I do for foreign 800 numbers. But according to the OP, there is not country code?! Do such number exists: truly international 800 numbers?
Universal International Freephone numbers

A Universal International Freephone Number (UIFN) is a worldwide toll-free "800 number" issued by the ITU. Like the 800 area code issued for the NANP in the U.S. and Canada, the call is free for the caller, and the receiver pays the charges (except on certain cell phones). UIFN uses ITU country code 800, so that no matter where the caller is, only the international access code (IAC), the UIFN country code (800) and the 8-digit UIFN need to be dialed. For example, from the United Kingdom, a caller can dial the UIFN number 00 800 8353 4726 for the International Telegram service. Currently, about 60 countries participate in the UIFN program.[1]

Now I see what you mean. I found the info above in wikipedia.
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Old 04.11.2010, 11:17
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Re: Dialling International Toll Free Number

yes, this is what I need.

Shame that Orange doesn't participate. I am disappointed. Their helpdesk wasn't able to help me very much...

Also - Cablecom (my fixed provider) is not on the list, but I can dial the number from the fixed phone, works perfectly. So I wonder if ITU's list is up-to-date?
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Old 24.10.2016, 13:44
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Re: Dialling International Toll Free Number

For what it's worth, I'm in Zurich and have a Swisscom cell phone.

I'm trying to call Apple's toll free number, 00800 2775 2775

It doesn't work.

(And just to help skip a lot of noise/for those just joining this thread: this is called a UIFN, Universal International Freephone Numbers. It is not a US 800#, it is not country-specific, and yes there are supposed to be two 0's at the beginning. I tried lots of variations when dialing including adding a country code for both Switzerland and Ireland, dropping one of the 0's, etc. and nothing worked.)

Any ideas? Is anyone else able to call this number from their Swisscom cell and if so, what exactly are you dialing?

Thank you...
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Old 24.10.2016, 15:44
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Re: Dialling International Toll Free Number

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For what it's worth, I'm in Zurich and have a Swisscom cell phone.

I'm trying to call Apple's toll free number, 00800 2775 2775

It doesn't work.

(And just to help skip a lot of noise/for those just joining this thread: this is called a UIFN, Universal International Freephone Numbers. It is not a US 800#, it is not country-specific, and yes there are supposed to be two 0's at the beginning. I tried lots of variations when dialing including adding a country code for both Switzerland and Ireland, dropping one of the 0's, etc. and nothing worked.)

Any ideas? Is anyone else able to call this number from their Swisscom cell and if so, what exactly are you dialing?

Thank you...
From the horse's mouth...

Quote:
Just in case anyone has the same issue, you actually need to dial 00 800 2775 2775. 00800 is an international freephone number and from my research, should be free from landlines (but likely not mobiles), but first check with your telephone or mobile network service provider to make sure. The entire number consists of: 00 being the standard international access code to dial abroad, 800 is the dialing code reserved for Universal International Freephone Numbers (UIFN) and the remainder is the number to get through to Apple.
So it seems you would have to check with your mobile network provider to see if it works, or find a landline.
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Old 24.10.2016, 15:49
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Re: Dialling International Toll Free Number

Thank you-- message #5 in this thread says that Swisscom should support this UIFN thing and allow me to call these 00800 numbers. I guess that's wrong.

Finding a landline is tough. I don't work in an office; my cell phone is my primary phone.

Very annoying that Swisscom appears to not let me dial this. And weird. If the toll-free number is paid for by the recipient, you'd think they would enable this money-making feature.
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Old 24.10.2016, 16:03
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Re: Dialling International Toll Free Number

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...I tried with:
00 800 8353 4726
+ 800 8353 4726...
Just tested using my >>German SIM<< booked into the Sunrise network.

It works - "Welcome to International Telegram..."
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Old 24.10.2016, 16:03
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Re: Dialling International Toll Free Number

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Thank you-- message #5 in this thread says that Swisscom should support this UIFN thing and allow me to call these 00800 numbers. I guess that's wrong.

Finding a landline is tough. I don't work in an office; my cell phone is my primary phone.

Very annoying that Swisscom appears to not let me dial this. And weird. If the toll-free number is paid for by the recipient, you'd think they would enable this money-making feature.
My workaround is to call another number on the list then act dumb when they tell you that you've come through to the wrong number. Then you ask if they can transfer you. Job done.

Doesn't work all the time but it sometimes comes up with the goods.
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Old 24.10.2016, 16:44
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Re: Dialling International Toll Free Number

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My workaround is to call another number on the list then act dumb when they tell you that you've come through to the wrong number. Then you ask if they can transfer you. Job done.

Doesn't work all the time but it sometimes comes up with the goods.
I love that idea-- I just haven't had any luck finding another number for Apple HQ in Ireland.
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Old 24.10.2016, 16:48
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Re: Dialling International Toll Free Number

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I love that idea-- I just haven't had any luck finding another number for Apple HQ in Ireland.
Try this: Ireland (353) 1850 946 191

From here.
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Old 24.10.2016, 16:50
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Re: Dialling International Toll Free Number

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Try this: Ireland (353) 1850 946 191

From here.
Thank you! I tried it-- the call won't go through at all. Like the number is disconnected. :-\
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Old 24.10.2016, 19:57
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Re: Dialling International Toll Free Number

Maybe your phone plan won't allow you certain calls, countries, etc...
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